Mô tả công việc
We need your help to:
• Handling inbound calls, email, chat to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products.
• Demonstrates ownership of every customer interaction to achieve successful first time resolution on all contacts.
• Works with multiple technology applications and features to resolve customer contacts.
• Problem faced are related to Mobility Services (Refund, Amend, Exchange, ID problem, system Issue and etc.)
• To exceed customers expectation in terms of customer service & accurate information.
• Work in a team to achieve the required KPI elements and SLA.
Yêu cầu
Mức độ phù hợp và xếp hạng của bạn so với ứng viên khác như thế nào?
• Good in both time management & people development skills
• MS Office operating and typing skills
• Interpersonal skills
• Problem Solving skills
• Telephone etiquettes
• Able to work on weekends and rotational shift
• Willing to work in Shift rotates (24 hours)
• Able to work on weekends and public holidays
The Perks:
• Employment Pass (EP) provided
• Comprehensive training to ensure success in the role.
• Relocation support: Paid one-way air ticket to Malaysia from Vietnam, airport pickup service, and 2 weeks hotel accommodation upon arrival.
• Expatriate management & employee relations team to assist with acclimatization and ongoing support.
• Career growth opportunities into supervisory and support roles.
• Accommodation support: Guidance to secure low-cost housing within walking distance of the office.
• Convenient location: Ara Damansara LRT station within walking distance; company shuttle van provided.
• Nearby amenities: Subang Airport, shopping malls, gyms, hospitals, clinics, and restaurants.
• Medical insurance (extended to spouse/children in Malaysia) plus dental coverage for employees.
Quyền lợi
Chăm sóc sức khoẻ
Medical insurance (extended to spouse/children in Malaysia) plus dental coverage for employees.
Đào tạo
Comprehensive training to ensure success in the role.
Xe đưa đón
Convenient location: Ara Damansara LRT station within walking distance; company shuttle van provided.
Xem thêm
Thông tin khác
NGÀY ĐĂNG
12/12/2025
CẤP BẬC
Mới Tốt Nghiệp
NGÀNH NGHỀ
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng
KỸ NĂNG
Interpersonal Skills, MS Office, People Development, Problem Solving, Telephone Etiquette
LĨNH VỰC
Phần Mềm CNTT/Dịch vụ Phần mềm
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Bất kỳ
SỐ NĂM KINH NGHIỆM TỐI THIỂU
Không hiển thị
QUỐC TỊCH
Không hiển thị
Xem thêm
Thông tin chung
Nơi làm việc