Mô tả công việc
We need your help to:
• Handling inbound calls, email, chat to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products.
• Demonstrates ownership of every customer interaction to achieve successful first time resolution on all contacts.
• Works with multiple technology applications and features to resolve customer contacts.
• Problem faced are related to Mobility Services (Refund, Amend, Exchange, ID problem, system Issue and etc.)
• To exceed customers expectation in terms of customer service & accurate information.
• Work in a team to achieve the required KPI elements and SLA.
Yêu cầu
Mức độ phù hợp và xếp hạng của bạn so với ứng viên khác như thế nào?
• Good in both time management & people development skills
• MS Office operating and typing skills
• Interpersonal skills
• Problem Solving skills
• Telephone etiquettes
• Able to work on weekends and rotational shift
• Willing to work in Shift rotates (24 hours)
• Able to work on weekends and public holidays
The Perks:
• Employment Pass (EP) provided
• Comprehensive training to ensure success in the role.
• Relocation support: Paid one-way air ticket to Malaysia from Vietnam, airport pickup service, and 2 weeks hotel accommodation upon arrival.
• Expatriate management & employee relations team to assist with acclimatization and ongoing support.
• Career growth opportunities into supervisory and support roles.
• Accommodation support: Guidance to secure low-cost housing within walking distance of the office.
• Convenient location: Ara Damansara LRT station within walking distance; company shuttle van provided.
• Nearby amenities: Subang Airport, shopping malls, gyms, hospitals, clinics, and restaurants.
• Medical insurance (extended to spouse/children in Malaysia) plus dental coverage for employees.
Quyền lợi
Chăm sóc sức khoẻ
Medical insurance (extended to spouse/children in Malaysia) plus dental coverage for employees.
Đào tạo
Comprehensive training to ensure success in the role.
Xe đưa đón
Convenient location: Ara Damansara LRT station within walking distance; company shuttle van provided.
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Thông tin khác
NGÀY ĐĂNG
12/12/2025
CẤP BẬC
Mới Tốt Nghiệp
NGÀNH NGHỀ
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng
KỸ NĂNG
Interpersonal Skills, MS Office, People Development, Problem Solving, Telephone Etiquette
LĨNH VỰC
Phần Mềm CNTT/Dịch vụ Phần mềm
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Bất kỳ
SỐ NĂM KINH NGHIỆM TỐI THIỂU
Không hiển thị
QUỐC TỊCH
Không hiển thị
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Thông tin chung
Nơi làm việc
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 12/01/2026
