Customer Service

- The position is responsible for maintaining and sustaining the relationship between the supplier and client companies by accommodating and meeting client's requirements and expectations.



Duties and Responsibilities

1. Receiving customers POs from sales and input data on system, follow up Delivery Schedules and make sure that Sales Order (SO)/ Delivery Advice (DA) created timely and accurately.

2. Support sales team to create SO/ DA for customers without POs when they are out of office.

3. Coordinate with the business any information necessary to facilitate the requirement of customer.

4. Facilitate together with Sales any claim or complaints as to discrepancy in actual delivery made with customer order.

5. Maintain file of POs and Quotation per customer