Customer Service

Phúc lợi
Chế độ bảo hiểm
Phụ cấp
Xe đưa đón
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Nghỉ phép năm
Mô tả Công việc
Our client is a foreign pakaging mannuafactor, we are looking for potential candate for Customer service staff for packaging service department with details:
To accept customer's inquiry regarding forth coming project from Japan. He/she can use translator to communicate in Japanese language.
To share customer's inquiry with internal team and confirm each internal person's task.
To communicate to customer to confirm details of the project. (Schedule, Quotation, Material delivery etc)
To communicate to suppliers about the project. (Manage Delivery QTY, Leadtime, etc). *Suppliers are in foreign country. Communication language is English.
To check supplier's and customer's material delivery timing in order to catch up the production plan.
To check production status. If a problem occurs, informing it to the customer and receive instruction. Then sharing the instruction with supplier.
To report production result to the customer by inputting production report.
Yêu Cầu Công Việc
1.Good relationship to the customer.
He/she needs to keep good relationship to the customer in order to communicate smoothly.
2. Basic packaging knowledge
In order to understand customer's demand, he/she needs basic knowledge of packaging.
3. Negotiation, adjustment skills
He/she needs negotiation skill to reach requested delivery date. In case delivery delay happens, he/she needs to adjust the plan accordingly to communicate customers and suppliers.
4. Production timeline control skill
He/she needs to manage and check the all supplier's timeline to meet the delivery plan and output Qty and modify the plan timely.
5. Communication skill of external supplier.
He/she needs to communicate to external supplier very often, so he/she needs high communication skill to understand their situation by email, telephone and video call.
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