Customer Service

Công ty Cổ phần Vulcan Labs

Địa điểm làm việc: Hồ Chí Minh

Hết hạn: 06/12/2024

Chi tiết công việc
Giới thiệu công ty

Thu nhập: Thoả thuận

Loại hình: Toàn thời gian

Chức vụ: Nhân viên

Kinh nghiệm: 1 năm

Mô tả công việc

Responsibilities:
Vulcan Labs is one of the largest App Store and Android publishers globally. We continuously develop and publish mobile applications focusing on new technologies such as AI on the way to conquering globally.
As Customer Service in our team, you will:
● Manage customer support in our Social Media platform, Email, Google Play, and
App Store.
● Understand user's problems and provide effective customer support.
● Analyze user's pain points for product improvement.
● Make valid proposals with a user-oriented approach
● Coordinate with other departments to solve ongoing issues.

Yêu cầu

Job requirement:
● Minimum 1 year of experience in customer service, preferably in the software industry.
● Analytical skills, logical and customer-oriented mindset.
● Effectively communication with customers and cross-team
● Passionate for the customer service industry.
● Good at reading & writing English.
● Familiarity with Freshdesk/ Zendesk/ CRM software is a priority

Quyền lợi

Why do you love working here?
● SALARY & BONUS: Additionally to the 13th-month salary, you will have an attractive remuneration package including bonuses based on the KPI and hot rewards for each project. Salary review occurs twice annually based on performance and contribution.
● BEING A GREAT CULTURE: You will participate in the development team of top chart applications globally at a cool office with young and friendly talents with a global approach.
● CHALLENGE YOURSELF: You have an opportunity to work with cutting-edge technology: Virtual Reality, Augmented Reality, and Artificial Intelligence and challenge your career path with the meaning of " Go Big or Go Home".
● NO BARRIERS: You are independent to give ideas and design innovative products to serve millions of global users and products will stand on top of technological trends.
● OTHER BENEFITS: We have so many events such as company trips, team building, birthday party, year-end party

Thông tin khác

Địa điểm làm việc
- Hồ Chí Minh: Căn số A2.00-01, Tháp A2, Khu Chung Cư Phức Hợp M1 (Sarimi), số 74 Nguyễn Cơ Thạch, Phường An Lợi Đông, Thành phố Thủ Đức, Thành phố Hồ Chí Minh, Việt Nam, Thủ Đức
Thời gian làm việc
Thứ 2 - Thứ 6 (từ 08:00 đến 17:00)

Thông tin chung

Thu nhập: Thoả thuận

Cách thức ứng tuyển

Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:

Hạn nộp: 06/12/2024

Giới thiệu công ty Xem trang công ty

At Vulcan Labs, we constantly chase innovative technologies and nominate as leaders for their markets. We believe in future technology and invest our resources to challenge those trends.
VR & AR
We believe that virtual reality and augmented reality will change the method people interacting with...

Quy mô công ty

Từ 26 - 100 nhân viên

Chia sẻ: