Customer Services Engineer - EV Charger

JOB DESCRIPTIONS
1. Service Operations & SLA Management
• Manage service partners and site engineers to ensure all issues are resolved on time in accordance with customer Service Level Agreements (SLA).
• Track, record, and analyze service tickets; coordinate cross-department efforts for effective problem resolution.
2. After-Sales Technical Support
• Provide on-site and remote after-sales technical support for customers and partners regarding EVCS systems, including equipment installation, debugging, rework, and system optimization.
• Deliver Level 2 technical support and troubleshoot complex product or system issues.
3. Product & System Improvement
• Identify critical product and system issues and propose improvement plans.
• Collaborate with R&D teams to continuously enhance product performance, stability, and reliability.
4. Customer & Partner Training
• Conduct training sessions for customers and service partners on product usage, maintenance, and troubleshooting.
• Support knowledge sharing and capacity building across service teams.
Note:
1. Candidates from Da Nang and Ho Chi Minh City may required to attend training in Hanoi for 2-3 months. The company covers all expenses including flights, transportation, and hotel accommodation.
2. Shift rotation:
+ Shift 1: 6:00 - 14:00 (No allowance)
+ Shift 2: 14:00 - 22:00 (Extra allowance 200k/shift)
+ Shift 3: 22:00 - 6:00 (Extra allowance 300k/shift)
Income range: 27-30M
Working time: 6 shifts/week
Annual leave: 14 days per year, every 2 years of service adds 1 extra day, up to a maximum of 7 days
13th-month salary and additional bonuses: 2-3 months/year