Customer Services Executive

Mô tả Công việc
WORKING TIME: 8-hour rotating working shifts
Day shift: 8.30 AM - 5.30 PM (Work at office) - Lunch break: 12:00 PM - 01:00 PM
Night shift: 4.30 PM - 12.00 AM (Work from home) - Evening break: 6:30 PM - 7:00 PM or 7:30 PM - 8:00 PM
You will work in rotating shifts with your colleagues and have up to 3 Night Shifts per week and have 1 day off at weekends.
You will work from home on the Night Shift and Weekends.
RESPONSIBILITIES:
Customer Care Services and Order Confirmation
Inquire about customer needs and provide advice based on the given requirements.
Generate a quotation based on the specified criteria.
Guide and support customers throughout the ordering process.
Reconnect with previous customers to offer services.
Ensure customers receive the best care and experience when using the company's services.
Order Operations
Provide order information to the Operations Management Department (OM) and payment details to the Accounting Department.
Collaborate with the OM to monitor the order operation process.
Address inquiries and support customers during the order operation process.
Data Management and Internal Processes
Conduct monthly data reconciliation processes with OM, Marketing (MKT), and Accounting Departments.
Generate monthly reports for Customer Relations (CR) and propose solutions based on monthly data reports if any.
Coordinate with the Order Management and Accounting Departments for customer refund requests.
BENEFITS:
Attractive Income: up to 11.000.000 VND/month, including
+ Negotiable salary
+ Parking and meal allowances
+ Incentive
13th-month salary bonus;
Salary review yearly;
Insurance following the Labor Law;
13 days of annual leaves per year;
Gift or allowance for holidays, birthdays, weddings, sicknesses, etc.;
Company trips & other team-building activities;
Passionate, talented, young, and driven colleagues;
Unlimited potential for your career growth because we are small and fast-growing;
Free snacks, tea, and coffee for a tea break regularly.