Customer Services Supervisor

Công Ty Cổ Phần 40Hrs

Địa điểm làm việc: Hồ Chí Minh

Hết hạn: 17/10/2024

Chi tiết công việc
Giới thiệu công ty

Thu nhập: Thỏa thuận

Loại hình: Toàn thời gian

Chức vụ: Nhân viên

Kinh nghiệm: 5 năm

Customer Services Supervisor

Work Location: Ho Chi Minh

Job type: Full-Time

Posted: 17-09-2024

Salary: Negotiate

Email: [protected info]

Job Description

Set and track customer experience KPIs, assess process performance, and pinpoint areas needing improvement.
Evaluate and recommend technology solutions and analytical tools for management reporting, order handling, and addressing discrepancies.
Promote the digitalization and automation of processes to enhance both customer and employee experiences.
Lead and nurture the customer experience team, fostering a culture of personal growth, empowerment, and collaboration.
Ensure effective and valuable management of order-to-cash and customer engagement processes.
Develop and communicate standard operating procedures for the order-to-cash process, oversee the implementation and effectiveness of these procedures, and report on any deviations.
Collaborate with local and global demand and supply teams to input customer demand and ensure the smooth execution of demand management workflows.
Maintain pricing conditions and records of changes, investigate and resolve pricing discrepancies, and standardize the pricing process to reduce manual adjustments and ensure alignment with internal controls.
Analyze data from transactional business activities and work closely with the frontline team and demand and supply teams to drive business outcomes.
Oversee the handling of returns and complaints, and implement initiatives to improve customer satisfaction.
Manage the customer onboarding process, maintain customer master data in SAP, and interface with SDW.
Coordinate logistics setup and schedule updates with import operations.
Perform additional duties as assigned.

Job Requirements

· Bachelor's degree in supply chain management, Business Administration, or a related field.

· At least 5 years of experience leading teams in customer experience management within a supply chain environment.

· Excellent communication skills and ability to build and maintain relationships with internal and external stakeholders.

· Strong analytical skills with the ability to use data to drive decisions and identify areas for improvement.

· Knowledge of supply chain including demand planning and logistics.

· Experience using SAP

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Thu nhập: Thỏa thuận

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Giới thiệu công ty

40Hrs was founded in San Jose, California since 2000. Today we have a team of bright, talented recruiters that give the firm a balance of experience and breadth of in-depth exposure to the various industries in: administration, finance, manufacturing, engineering, logistics, IT, biosciences and...

Quy mô công ty

Từ 1000 - 5000 nhân viên

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