Customer Success Executive

Monitor the Marketplace mailbox and respond to seller inquiries, including answering about the Seller Onboarding Process/ Store configuration.
Identify high-potential sellers, analyzing their audience, engagement, and content in order to set them on long-term collaboration.
Support sellers to set up seller stores on the e-commerce website, ensure new products of sellers are uploaded.
Entering seller and account data into the website system.
Support sellers with their product creation, queries, and reporting needs; set up product marketing On Sale, and Hot Deal products, etc. on the marketplace Website.
Analyze customer needs and internal resources to calculate quotes and recommend service models.
Manage the product catalog on the marketplace website.
Liaise with marketplace managers on updating marketing content on the website.
Record customer feedback about the service. Coordinate with relative departments to solve requests from customers.
Other duties as assigned by the line manager.