Customer Success (Expat/ Foreigner) Part-Time - Remote Working
ELSA Company Limited
Địa điểm làm việc: Hà Nội, Hồ Chí Minh
Hết hạn: 12 tháng trước
- Chi tiết công việc
- Giới thiệu công ty
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Mô tả công việc
* Engagement and Representation:
- Act as a representative speaker, engaging with clients to understand their needs and effectively communicate the benefits of our platform and solutions.
- Curate and create engaging learning content customized to different client segments, fostering engagement and success.
* Collaboration and Growth Initiatives:
- Collaborate cross-functionally with Sales, Marketing, Product Development, and Support teams to address client needs and feedback.
- Proactively identify opportunities for upselling or expanding services within the existing client base.
* Onboarding and Tailored Implementation:
- Operate seamless onboarding process for new clients, ensuring a smooth transition onto our platform.
- Develop and implement customized strategies aligned with clients' needs, optimizing our solutions within their educational settings.
* User Training and Ongoing Support:
- Conduct comprehensive user training sessions, empowering clients with in-depth knowledge on effectively utilizing our technology.
- Provide ongoing support to address queries and ensure optimal usage of our solutions.
- Act as a representative speaker, engaging with clients to understand their needs and effectively communicate the benefits of our platform and solutions.
- Curate and create engaging learning content customized to different client segments, fostering engagement and success.
* Collaboration and Growth Initiatives:
- Collaborate cross-functionally with Sales, Marketing, Product Development, and Support teams to address client needs and feedback.
- Proactively identify opportunities for upselling or expanding services within the existing client base.
* Onboarding and Tailored Implementation:
- Operate seamless onboarding process for new clients, ensuring a smooth transition onto our platform.
- Develop and implement customized strategies aligned with clients' needs, optimizing our solutions within their educational settings.
* User Training and Ongoing Support:
- Conduct comprehensive user training sessions, empowering clients with in-depth knowledge on effectively utilizing our technology.
- Provide ongoing support to address queries and ensure optimal usage of our solutions.
Yêu cầu
- Educational Background: A bachelor's or master's degree in English, Linguistics, TESOL (Teaching English to Speakers of Other Languages), Education, or a related field.
- Curriculum Development: Knowledge of curriculum development and instructional design to help clients tailor training programs to their specific needs.
- Teaching Experience: Prior experience as an English language teacher or instructor is preferred.
- Understanding the teaching process and student needs is crucial when working with clients in the education sector.
- English Language Proficiency: Near-native proficiency in English is typically required, along with a deep understanding of English pronunciation.
- Client Management Skills: Strong relationship-building abilities to effectively communicate the value of the training platform's offerings to clients and manage their accounts.
- Communication Skills: Excellent written and verbal communication skills to effectively interact with clients and internal teams.
- 3 - 10 years of working experience, preferably in the EdTech or Education industries.
- Excellent communication, negotiation, and presentation skills.
- Strong problem-solving and strategic thinking abilities.
- Proficiency in Microsoft Office suite.
- Knowledge of the education sector and familiarity with EdTech products and services is a plus.
- Ability to work independently, prioritize tasks, and manage multiple client accounts simultaneously.
*** BENEFITS:
- Competitive compensation
- ELSA Pro account
- Working hour will be based on projects and within 30 hours/ week
- Fun energetic team; international & collaborative culture
- Opportunities to grow professionally and play a critical role in shaping the next stage of the company's growth.
- Experience the true spirit of a fast-growing and well-funded Silicon Valley startup.
- Company Party and Happy Hour.
- Curriculum Development: Knowledge of curriculum development and instructional design to help clients tailor training programs to their specific needs.
- Teaching Experience: Prior experience as an English language teacher or instructor is preferred.
- Understanding the teaching process and student needs is crucial when working with clients in the education sector.
- English Language Proficiency: Near-native proficiency in English is typically required, along with a deep understanding of English pronunciation.
- Client Management Skills: Strong relationship-building abilities to effectively communicate the value of the training platform's offerings to clients and manage their accounts.
- Communication Skills: Excellent written and verbal communication skills to effectively interact with clients and internal teams.
- 3 - 10 years of working experience, preferably in the EdTech or Education industries.
- Excellent communication, negotiation, and presentation skills.
- Strong problem-solving and strategic thinking abilities.
- Proficiency in Microsoft Office suite.
- Knowledge of the education sector and familiarity with EdTech products and services is a plus.
- Ability to work independently, prioritize tasks, and manage multiple client accounts simultaneously.
*** BENEFITS:
- Competitive compensation
- ELSA Pro account
- Working hour will be based on projects and within 30 hours/ week
- Fun energetic team; international & collaborative culture
- Opportunities to grow professionally and play a critical role in shaping the next stage of the company's growth.
- Experience the true spirit of a fast-growing and well-funded Silicon Valley startup.
- Company Party and Happy Hour.
Quyền lợi
Competitive compensation with hot commission, Hybrid working, Laptop provided
SHUI, up to 16 annual leave days, 1 Birthday leave, 1 Christmas day
Premium Health Insurance, Training Course (ELSA Pro, Udemy), Company Trip, Happy Hour
SHUI, up to 16 annual leave days, 1 Birthday leave, 1 Christmas day
Premium Health Insurance, Training Course (ELSA Pro, Udemy), Company Trip, Happy Hour
Thông tin khác
Ngày Đăng Tuyển
[protected info]
Cấp Bậc
Thực tập sinh/Sinh viên
Ngành Nghề
Giáo Dục > Giảng Dạy/Đào Tạo
Lĩnh vực
Giáo dục/Đào Tạo
Kỹ Năng
Teaching English, Tesol Certificate, Training, Academic English, English
Ngôn Ngữ Trình Bày Hồ Sơ
Tiếng Anh
Thông tin chung
- Ngày hết hạn: [protected info]
- Thu nhập: Thương lượng
Giới thiệu công ty
Xem trang công ty
ELSA is a San Francisco-based startup founded in 2015. It debuted at SXSW in March 2016, where it won the SXSWedu launch competition. ELSA is an A.I.-assisted language learning platform that teaches people how to speak English. We now have over 54 million users from 190+ countries. In Feb 2019, Gradient Ventures - Google's AI fund became Elsa's strategic investor in Series A funding.
We have built out our track records with high calibre teams:
- "The Best Digital Learning App" at Reimagine...
We have built out our track records with high calibre teams:
- "The Best Digital Learning App" at Reimagine...
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