Customer Success (Expat/ Foreigner) Part-Time - Remote WorkingELSA Company Limited

- Educational Background: A bachelor's or master's degree in English, Linguistics, TESOL (Teaching English to Speakers of Other Languages), Education, or a related field.
- Curriculum Development: Knowledge of curriculum development and instructional design to help clients tailor training programs to their specific needs.
- Teaching Experience: Prior experience as an English language teacher or instructor is preferred.
- Understanding the teaching process and student needs is crucial when working with clients in the education sector.
- English Language Proficiency: Near-native proficiency in English is typically required, along with a deep understanding of English pronunciation.
- Client Management Skills: Strong relationship-building abilities to effectively communicate the value of the training platform's offerings to clients and manage their accounts.
- Communication Skills: Excellent written and verbal communication skills to effectively interact with clients and internal teams.
- 3 - 10 years of working experience, preferably in the EdTech or Education industries.
- Excellent communication, negotiation, and presentation skills.
- Strong problem-solving and strategic thinking abilities.
- Proficiency in Microsoft Office suite.
- Knowledge of the education sector and familiarity with EdTech products and services is a plus.
- Ability to work independently, prioritize tasks, and manage multiple client accounts simultaneously.
*** BENEFITS:
- Competitive compensation
- ELSA Pro account
- Working hour will be based on projects and within 30 hours/ week
- Fun energetic team; international & collaborative culture
- Opportunities to grow professionally and play a critical role in shaping the next stage of the company's growth.
- Experience the true spirit of a fast-growing and well-funded Silicon Valley startup.
- Company Party and Happy Hour.