Customer Success Officer (Cso)

Purpose - What we are looking for
We are looking for an outgoingabbeY staff tojoin abbeY team in fulfilling the service to ourcompany in a swift, proficient, and friendly manner; and assisting (and reporting to) Founder and be able to work at night shift (to help team Brazil and Mexico)
abbeY Responsibilities:
Manage email of: Yedda AI, Yedda Blue, Microsoft
Send VPN user account
Tracking information of active or inactive client
Create some guidelines for new things and translate them into English
Update appsheet/ YEDDA DRIVE
Set/ update meeting for Roi and send meeting detail to attendees
Do onboarding/ offboarding process: NDA, collect personal information, test, training plan, announcement form ...
E-sign document to Roi/ Client/ Staff...
Provide material like presentation, report, document... to requester
Prepare flower on Friday (bi-weekly)
Prepare gifts for staff and BU on special occasions: Tet, Valentine, Women day, Birthday...
Order water bottle, stationary, sanitary...
Willing to work at night shift (for Brazil and Mexico team)
Receive and answer request from staff and BU
Do POC (Proof of Concept)
Office support: flight ticket, hotel booking, receive and send documents ...
Update template: Legal, Contract, Package, Guideline...
Give user access to partner and newcomer
Prepare party for special occasions
Update abbeY record file/ Office member file
Update the latest PRESENTATION file from CSOs if any
Ask for BU to approve these blurred videos so they can be shared
Ask CSOs to share impact videos from monthly reports (3 videos per report)
Track newcomer onboarding/ training plan
Work closely with Roi
Other duties as assigned from time to time