Mô tả công việc
Geniee Vietnam is seeking a passionate Customer Success person who will work closely with the headquarters team in Japan to support any requests/tasks on the system. The position requires operators to understand Geniee's products (Geniee SFA/CRM) and to perform some of the following tasks:
- Understand normal business flow and be able to operate and work with systems/platforms.
- Join meetings with Japanese clients to collect their requests and support in setting up the system for them.
- Build and maintain close working relationships with related departments (Tech and Customer success team in JP Headquarter)
- Other tasks and reports assigned by managers/leaders.
- Perform Customer Success Assistant tasks
- Supervise the team's workload, handle new requests, conduct research, and provide guidance to team members.
- Other tasks and reports assigned by managers/leaders.
Yêu cầu
- Good command of Japanese (N2 level is a must) & basic English communication. Japanese speaking is at an appropriate level to communicate with our clients.
- Office equipment system skills (email, internet, Microsoft Office and related software).
- We accept on job training for candidates without experience in related fields, but having knowledge of operating SFA/CRM platforms or managing customer relationships is a plus.
- Having at least 2 years of experience in related fields (knowledge of Salesforce, or having led a team, worked as an IT
project manager, etc.)
- Having knowledge of MySQL, MongoDB or Velocity is an advantage.
Preferred Personality:
- The candidate should have high energy, enjoy working in a fast-paced and deadline-oriented environment.
- He/she also needs to work hard with carefulness and patience due to the nature of the job
Quyền lợi
Thưởng
Competitive salary and attractive incentive scheme, half-year bonus and Tet bonus
Giải thưởng
Salary review twice per year, health insurance for staff and family member
Máy tính xách tay
A great working environment where you are working with experts in advertising industry
Thông tin khác
NGÀY ĐĂNG
28/11/2025
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng
KỸ NĂNG
Japanese N2, Basic English, Japanese Speaking
LĨNH VỰC
Truyền thông/Báo chí/Quảng cáo
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Bất kỳ
SỐ NĂM KINH NGHIỆM TỐI THIỂU
1
QUỐC TỊCH
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Thông tin chung
- Thu nhập: Tới $ 1,100 /tháng
Nơi làm việc
- Ngoc Khanh Plaza, 1 Pham Huy Thong, Ba Dinh, Ha Noi
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 28/12/2025
With high-tech advantage, Geniee is one of the leading Supply Side Platform (SSP) in Asia, with a headquarter in Japan. SSP refers to the system whereby publishers can maximize their revenue by selecting the highest bidder of every impression.
Invested by Softbank group (one of the largest Japanese mobile carriers), Geniee is expanding business across Southeast Asia and the US. Following the annual ranking of the fastest growing technology companies in Asia Pacific (APAC) of Deloitte 2016,...
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