About KarbonMap
KarbonMap is a tech start-up incubated inside Teko, building its flagship end-to-end nature landscaping project management platform, serving enterprises and nonprofits in forestry and agroforestry, regenerative agriculture, organic products' certification and other export-required certifications. Focusing on the global south, KarbonMap carries Teko's social mission to build better lives, promote diversity and social inclusion. With a strong team of 40, under the direct leadership of Teko's senior management and its founder, KarbonMap was founded in March 2023 and just turned 18 months old recently inside Teko.
KarbonMap's mobile app is built for the global south, prioritising performance on mass commodity phones over model performance, able to operate in no connectivity zone. Our development offices are located in Ha Noi, Ho Chi Minh and Da Nang, but the team is expected to work accommodating multiple time zones.
1. Responsibilities
- Support the Sales team in understanding customers' business models and needs.
- Analyze requirements and create Business Requirement Documents (BRD).
- Configure the system and deliver software solution demos to customers.
- Develop detailed solution documentation, including operational workflows and relevant software functions.
- Define and manage functional requirements, ensuring complete and accurate information for related teams.
- Collaborate with customers and the Sales team to finalize project scope, timelines, and pricing.
- Manage software implementation projects, ensuring on-time delivery and quality standards.
- Work closely with internal teams to develop software based on customer requirements, organizing meetings to clarify and confirm solutions.
- Plan and coordinate software acceptance testing with customers (UAT, go-live), ensuring successful sign-off.
- Monitor and track customers' product usage and engagement.
- Communicate key updates to customers, including new software releases, system issues, and operational solutions.
- Assist customers during software usage, troubleshooting urgent issues and incidents.
- Maintain customer relationships, build trust, and ensure long-term satisfaction.
- Proactively identify opportunities to add value, such as suggesting software enhancements and handling new feature requests.
2. Requirements:
- Proficiency in English (both spoken and written), with the ability to work effectively with international clients.
- Bachelor's degree in Information Technology, Environmental Science, Environmental Resource Management, Geography, Biology, or other related fields.
- Patient, detail-oriented, and meticulous.
- Strong communication and presentation skills.
- Ability to work under high pressure.
- Eager to learn, adaptable, and willing to enhance knowledge in related fields.
Nice to have:
- Experience in a multicultural or international work environment.
- Passion for working in the environmental field, with a desire to contribute to sustainable solutions and green technology.
3. Benefits:
- Negotiable salary according to qualification (13th month salary + KPI Bonus) ;
- The working environment is open, energetic and professional. More opportunities for career promotion;
- Free Food & Drink: Providing lunch, Fresh fruit/cake, Coffee, Tea & Beer.
- Annual health check and Premium healthcare insurance under the company's policy;
- Employee Relationship: company trip, monthly team building;
- Leave Paid: 12 days for annual leave & 6 days for sick leave (max 18 days)
- Working time: Monday to Friday (8:30 AM - 5:30 PM).