Mô tả công việc
1. CS Operation
Monitor daily operations (platform store, livestream, etc.) to ensure timely responses and professional customer support meet company standards;
Monitor customer feedback, ratings, and reviews on platforms;
Handle complex customer complaints and escalations effectively;
Coordinate with internal teams (Operations, Warehouse...) to resolve customer issues;
Analyze performance and customer data and prepare reports for company;
Other tasks assigned by company.
2. Team Management
Train, coach, and evaluate CS staff to maintain service quality standards;
Develop and optimize customer service processes, SOPs, and workflows.
Manage team schedules and workload allocation.
Yêu cầu
1. Compulsory
Bachelor's degree;
At least 3 years of experience in Customer Service, preferably in E-commerce or online retail;
At least 1 year of leadership or team management experience;
Proficiency in English or Chinese (4 skills);
Strong communication, problem-solving, and conflict resolution skills;
2. Preferred if have
Familiar with E-commerce platforms such as Shopee, Lazada, TikTok Shop, etc.;
Good organizational and multitasking abilities;
Ability to work effectively in a fast-paced environment;
Data-driven mindset with the ability to analyze customer service metrics.
Quyền lợi
Competitive salary based on experience and capability;
Year end bonus based on work performance and attitude;
Other benefits in accordance with Labor Law;
Working devices are fully provided;
Gifts for official occasions such as Birthday, Tet, and Mid Autumn Festival;
Internal activities, Team Building, and Year End Party.
Thông tin khác
Thời gian làm việc
Working hours: flexible shifts, 6 days/week, 1 alternating day off.
Some working shifts can be work from home.
Thông tin chung
Nơi làm việc
- - Hồ Chí Minh: 277A Nguyễn Văn Đậu, Phường Bình Lợi Trung (quận Bình Thạnh cũ)
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 24/06/2026
