Customer SuccessSellerwix

Nơi làm việc: Đà Nẵng

Ngành nghề: Quản trị kinh doanh, Hàng gia dụng, Đầu tư, Xuất - Nhập khẩu, Tư vấn/ Chăm sóc khách hàng, IT phần mềm

Lương: Thỏa thuận

Hình thức: Toàn thời gian

Ngày đăng: 28/05/2024

Hạn nộp: 29/06/2024

Ứng tuyển

Phản ánh

Mô tả công việc

● Assist in onboarding new customers, ensuring they have a smooth and positive experience with our products or services.
● Serve as a point of contactfor customer inquiries, providing timely and helpful responses to their questions and concerns.
● Monitor customer usage and engagement, identifying opportunities to enhance their experience and drive adoption of key features.
● Report history of weekly customer usage for leaders.
● Collaborate with cross-functional teams, including Sales, and Support, to address customer needs and resolve issues.
● Help maintain accurate customer records and documentation, ensuring all interactions and communications are properly logged.
● Support the Customer Success team in various projects and initiatives aimed at improving the overall customer experience.

Yêu cầu công việc

● Bachelor's degree in the University of Foreign Language orthe University of Economics.
● Excellent communication in English is required.
● Excellent collaboration skills. Honest, hard-working, hard-to-learn, open mindset.
● Experience working for an E-commerce startup is preferred.
● Strong analytical skills, with the ability to analyze data and make data-driven decisions, are required.
● Ability to prioritize tasks and manage time effectively to meet deadlines.
● Passion for helping others succeed and a genuine interest in building strong customer relationships.

Quyền lợi được hưởng

● 12 days of annual leave + 5 sick leave days
● PTI Insurance coverage begins immediately upon signing the official labor contract
● Monthly KPI-based bonuses
● Cash bonuses on holidays and Tet, birthday.
● 13th-month salary and year-end team bonuses (depending on company's business performance)
● Weekly Happy Hour every Friday
● Annual team building events and company trips
● Free snacks and coffee
● Competitive compensation package with a quarterly and annual bonus, annual health care insurance, and yearly performance.
● Truly a friendly, non-hierarchical, and fast-growing working environment.
● Strongly focusing on personal development and satisfaction with a dedicated training
roadmap as well as a clear career path designed for each individual.
● Perfect for customer service enthusiasts, as we stay up-to-date with the latest industry trends.

Nộp hồ sơ liên hệ

Sellerwix

Nộp hồ sơ ngay

Giới thiệu công ty

Sellerwix việc làm

Đà Nẵng

26/08/2024

Vị trí Customer Success do công ty Sellerwix tuyển dụng tại Đà Nẵng, Joboko tự động tổng hợp mức lương Thỏa thuận, tìm thêm việc làm về Customer Success hoặc công ty Sellerwix ở các link phía trên

Giới thiệu công ty