Nhân Viên Customer Service Full-time 2024

COMPANY INTRODUCTION
UQUID builds the world first smart shopping in Web 3 for both NFTs and physical products by establishing a bridge between DeFi and E-commerce. Uquid aims to connect parties without an intermediary and reach a broader cross-section of customers around the world by using Smart Contracts and DeFi to support different networks and platforms and to process payments.
Following the success of Web 2.0, UQUID upgraded to Web 3 and the Defi payment system of digital E-commerce, which accepted more than 10 different coins, and integrated the new function which is NFTD (the NFT marketplace) to serve the users demand.
In 5 years of operation, Uquid shop gets more than 150 thousand users with 6000 users accessing the website everyday.
UQUID plans to upgrade the ecosystem of Uquid shop and release a physical shop that will digitize and mint all of the products into the crypto marketplace to support the users.
UQUID has analyzed and worked on the UQUID App in Q1/2021 for user support. With the trending of Metaverse x NFT, Uquid will take remarkable steps in the next few years to upgrade the ecosystem and launch UQC DeFi x Metaverse when collaborating with the game industry and allowing influencers or artists to list NFT without a free minting fee.
Pay With Crypto - #XRP #BCH #UQC #NEO #USDT
Customer Service Agent
Tính chất công việc: Toàn thời gian; Online - Chuyên môn: Bán hàng (Sales) - Địa điểm: Hồ Chí Minh; Hà Nội; Đà Nẵng; Huế; Khác; Nước Ngoài - Mức lương: Thỏa thuận - Kinh nghiệm: Không cần kinh nghiệm - Đừng lo! Chúng tôi sẽ đào tạo bạn từ đầu. Có kinh nghiệm là điểm cộng!
JOB DESCRIPTION
Frequent check on social platforms (Facebook, Twitter, Telegram, Freshdesk, Trustpilot, ...) for any problem customers is suffering
Respond to customers' requests and identify customers' problems
Refer to customer services handbook and collect essential evidences
Support customers on using products ensuring their issues are solved following the company's guidance.
Keep updated on newest products and features. Experience the company's products and services for know-how and improve product's performance
Get to know customers' need and forward related information to marketing team
Other assigned task so as to improve platform's performance
REQUIREMENTS
Work from anywhere : 8 hours per shift. 1 day off a week.
From 01 year online customer services experience, preferably experience with Freshdesk/Zendesk or likewise
Good English reading and writing skills.
Customer service sense, proactive, responsive and patient
Good problem-solving, listening and communication skill
BENEFITS
Work from anywhere (Remote)
Working in a young, dynamic, friendly environment and always getting help
or giving ideas
Exciting activities of learning and development movement
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 31/7/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW