Mô tả công việc
Support customers by replying to all their requests via Help Desk
Live chat with customers to support their real-time inquiries
Call customers when needed to solve urgent issues
Handle urgent requests from customers on weekends by shift
Write product tutorials and solutions so customers can understand how to use our products effectively
Yêu cầu
Hanoi based candidates
Having experience in customer support is a must, experienced in e-commerce operations, particularly in dropshipping and print-on-demand
Working 5 days a week. Able to work from 10 AM to 7 PM, including weekends. (the specified working hours will be arranged by team leader)
Have a strong command in English
Written and verbal communication skills with a professional tone
Have a great sense of customer service, a strong desire to learn, and be a great communicator.
Passionate about customer success and helping people
Able to parse feedback and contribute to the product by suggesting feature requests based on your knowledge of customers
Quyền lợi
You'll find this place irresistible
Enjoy top-tier compensation, including:
Monthly NET take-home pay that leaves you smiling
Shine like a rock star in our fast-growing global B2B SaaS squad
Blaze a trail to success with our super-fast career track
Collaborate with the brightest and coolest minds from across the globe
Be yourself, knowing you're valued and groomed to be your absolute best.
Thông tin khác
Thời gian làm việc
Thứ 2 - Thứ 6 (từ 09:00 đến 18:00)
Chấm công linh hoạt
Thông tin chung
Nơi làm việc
- - Hà Nội: Số 2 tòa Skyline, số 36 Hoàng Cầu, Phường Ô Chợ Dừa (quận Đống Đa cũ)