Mô tả công việc
• Provide timely and professional support to customers across multiple channels
• Handle inquiries, issues, and complaints with a customer-first mindset
• Ensure high-quality responses aligned with internal guidelines and standards
• Identify recurring issues and proactively suggest improvements
• Analyze customer interactions and support data to uncover insights
• Collaborate with cross-functional teams (Operations, QA, Product) to resolve issues
• Support quality assurance activities to maintain and improve service standards
• Assist in monitoring content and ensuring compliance with platform guidelines (if applicable)
Yêu cầu
• At least 1 year of experience in Customer Support / Customer Service
• Strong English skills (B2 level or above) - able to read and respond to global users
• Japanese (N2 or above) is a strong advantage
• Excellent written and verbal communication skills
• Detail-oriented with strong problem-solving abilities
• Basic analytical mindset - comfortable working with data and identifying patterns
• Ability to multitask and manage multiple requests efficiently
• Proficient in Google Workspace / MS Office
• Experience in Content Moderation or QA is a plus
• Open to working on holidays when required
Quyền lợi
1. Salary and Benefits
Attractive salary;
Attractive bonus, benefits and annual salary review;
Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
Annual health check;
Paid leave (12 days/year).
2. Working Environment
International, fun, and professional working environment: Working closely with both experienced Vietnamese and foreign experts;
Free drinks (coffee, tea, etc.)
Laptop/computer and other equipment is provided.
Training and career development opportunities;
Free in-house gym and game room for everyone. We love board games, video games, PS5;
Thông tin khác
Thời gian làm việc
- Operating hours: Monday through Sunday.
- Work in a maximum of 40 hours per week (5 shift/week with night shift required).
- Availability on weekends, holidays.
Thông tin chung
Nơi làm việc
- - Hà Nội: Tower 1 Times City, Phường Vĩnh Tuy (quận Hai Bà Trưng, quận Hoàng Mai cũ)