Customer Support (Chinese - Mandarin)

Công Ty TNHH DiCentral Việt Nam

Địa điểm làm việc: Hồ Chí Minh

Hết hạn: 20/09/2023

Chi tiết công việc
Giới thiệu công ty

Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc liên quan phía dưới

Mô tả công việc

· Answer support phone lines and emails
· Resolve technical issue/errors related to company's web services.
· Train customers to use their web account.
· Work with EDI mapping in upgrading EDI maps.
· Track support inquires through the support CRM ensuring the customer issue is resolved.
· Follow-up on unacknowledged transactions
· Set-up and maintain EDI trading partner relationships as needed.
· Any other duties as assigned by supervisor.

Yêu cầu

· Strong communication skills both written and verbal English; Ability to communicate thoughts and information clearly and concisely.
· Experience in Customer Service, Technical Support or related field preferred
· Must be customer-service oriented; Actively look for ways to help people.
· Active Listener be able to give full attention to what is being said, take time to understand the points being made, ask questions as appropriate and not interrupt at inappropriate times.
· Must have a strong attention to detail; Careful about detail and thorough in completing work tasks.
· Efficient able to handle and resolve client issues quickly and accurately.
· Ability to work in a dynamic and fast-paced environment.
· Working Time: 40 hours/Week. Working at least 03 days/week at the nightshift (9:00 PM - 6AM) and 2 days in flexible shifts.
· Willingly to work at weekends

Quyền lợi

We provide social insurance, health insurance & unemployment insurance as stipulated by Vietnam Labor Law for all Vietnamese members.
Health care & accident insurance (Generali) for all employees & employee's relatives
Annual health checkup program
13th-month salary
Talent retention bonus
Lunch allowance & Parking allowance
Employees have 12 days of annual leave, 2 days for personal leave & public holidays according to state regulations.
Have a training policy according to job needs for employees and have an opportunity to go on business trips and train abroad.
Entertainment: Football club, Ping-Pong, ...
Company trip and teambuilding activities

Thông tin khác

Ngày đăng
23/08/2023
Cấp bậc
Chuyên viên- nhân viên
Số lượng tuyển
2
Hình thức làm việc
Toàn thời gian cố định
Yêu cầu bằng cấp
Đại học
Yêu cầu kinh nghiệm
1 năm
Ngành nghề
Chăm sóc khách hàng/IT Phần cứng - Mạng/Phân tích - Thống kê dữ liệu

Thông tin chung

Ngày hết hạn: 20/09/2023
Thu nhập: 10 - 16 triệu

Giới thiệu công ty Xem trang công ty

DiCentral is a leading global professional service company that helps organizations improve their performances through offering and consulting the right business management solution, enabling our clients' employees to work enthusiastically and efficiently. DiCentral has helped enterprises enhance their business value and competitive edges in the domestic and international environment.

DICentral Corporation is an exciting, growth-oriented technology company dedicated to providing exceptional service and the most reliable and affordable business-to-business e-commerce solutions to customers in the US and world-wide. Employees at DIcentral are rewarded with competitive benefits and salaries. Our team members enjoy the opportunity to work in a high-energy, fast-paced, collaborative environment with a company that is experiencing significant growth in a rapidly emerging industry

Quy mô công ty

Từ 101 - 500 nhân viên

Chia sẻ: