Customer Support (Chinese)

Công Ty TNHH Bosch Global Software Technologies

Địa điểm làm việc: Hồ Chí Minh

Hết hạn: 08/12/2024

Chi tiết công việc
Giới thiệu công ty

Thu nhập: Thoả thuận

Loại hình: Toàn thời gian

Chức vụ: Nhân viên

tiếng trung

Mô tả công việc

Provide advice and guidance to customers via call, e-mail(inbound / outbound)
Be the image of the company and service and ensure high customer experience by answering, escalating and following up all requests
Follow the company's Internal Regulations, policies as well as the service's work instructions and processes (register all interactions in the database, contribute to the knowledge base development, etc.)
Fulfill additional assignments (e.g. support colleagues across all sites, setup of new services)
Achieve the individual and service key performance indicators
Strive to continuously develop and improve the processes and service to always ensure the best customer experience

Yêu cầu

Advance or higher Chinese language level (verbal & written), intermediate English
Good knowledge in MS-Office (Excel, Word, Power Point, Outlook)
A natural communicator, adapting your style to each customer
Basis knowledge in Purchasing area
Confident and willingness to learn, with the ability to deliver an excellent customer experience from start to finish
Innovative and solution orientated mind-set
Ability to work under pressure and good team engagement
Flexibility in hours of work/shift pattern
Ideally having already experience in a customer service environment

Quyền lợi

Working in one of the Best Places to Work in Vietnam and Top 30 of the Most Innovative Companies all over the world
Join in a dynamic and fast-growing global company (English-speaking environment), with opportunity to work in global projects and being a part of innovation team contributing initiative ideas to the hi-tech world
Onsite opportunities: short-term and long-term assignments in worldwide offices
Engage in our diverse training programs which surely help strengthen both your personal and professionalism
13th-month salary bonus + attractive performance bonus (you'll love it!) + annual performance appraisal
100% offered salary and mandatory social insurances in 2-month probation
15++ days of annual leave + 1-day of birthday leave
Premium health insurance for employee and 02 family members
Flexible working time and working model
Lunch and parking allowance

Thông tin khác

Địa điểm làm việc
- Hồ Chí Minh: 32 Đ. Tân Thắng, Sơn Kỳ, Tân Phú

Thông tin chung

Thu nhập: Thoả thuận

Cách thức ứng tuyển

Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:

Hạn nộp: 08/12/2024

Giới thiệu công ty Xem trang công ty

Bosch Global Software Technologies Company Limited (Previous name: RBVH - Robert Bosch Engineering and Business Solutions Vietnam Company Limited) is 100% owned subsidiary of Robert Bosch GmbH. BGSW Vietnam has started its operations from 19th October, 2010 at E-Town2 in HCMC. Today, BGSW Vietnam has offices in both Ho Chi Minh city and Hanoi with more than 4500 currently working.

o HCM Office: Etown 2 Building, 364 Cong Hoa Street, Ward 13, Tan Binh District, HCMC

o HCM Office: OfficeHaus...

Quy mô công ty

Từ 501 - 1000 nhân viên

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