Mô tả công việc
Consult, guide, and support in solving queries about Omni Themes' products from customers through multiple support channels
Support to handle problems arising when customers install and use the Shopify Themes and Apps.
Transfer technical problems, request customization for the development team, and ensure the quality of work delivered to customers.
Update customers on the status of processing requests
Advise customers on solutions when using eCommerce and Shopify
Work with various teams
Conduct other tasks assigned
Yêu cầu
Ideally a university student in their third or final year, or between 19-25 years old.
Working hours (UTC+7): Regular shift (Remote): 0:00 - 04:00 AM or 4:00 - 8:00, Tuesday to Saturday. Training: 1 month from 10:00-17:00, lunch break from 11:45-13:15.
Compensation is based on actual hours worked.
Proficient in English with an IELTS score of 6.5 or equivalent.
Strong skills in communication, presentation, analysis, and critical thinking.
Prior experience in customer support for tech or e-commerce is a plus.
Basic knowledge of HTML/CSS is an advantage.
Team-oriented with a quick learning capability.
Quyền lợi
Salary: 60,000 VND/hour.
Work remotely and gain exposure to the latest technology and e-commerce.
Improve English proficiency and develop client relations skills.
Gain the opportunity to become an official employee if you have the desire and meet the job requirements.
Participate in regular online training sessions.
Work in a professional, dynamic, challenging environment and improve your skills.
Flexible working hours, we proactively arranged weekly and monthly.
Thông tin khác
Thời gian làm việc
Thứ 3 - Thứ 7 (từ 00:00 đến 04:00)
Thứ 3 - Thứ 7 (từ 04:00 đến 08:00)
Thông tin chung
Nơi làm việc
- - Hà Nội
- - Hồ Chí Minh
- - Nước Ngoài