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Trách nhiệm công việc
Applying strong verbal and written communication skills in the supported language, and solid technical knowledge of supported Microsoft products, to represent Microsoft and communicate with Microsoft customers through telephone, email and web response, carrying out the following activities as needed:
Represent Microsoft and communicate with Microsoft customers.
Manage relationships with multiple customers, partners and collaborate with business contacts within Microsoft.
Use standard processes, implement existing diagnosis methods, solutions/workarounds to efectively deal with customer and technical issues to achieve problem resolution and customer satisfaction. Document incidents, report customer suggestions and technical issues to Microsoft
Respond to voice of customers, utilize Microsoft escalations and meet response, resolution, efciency, productivity and utilization targets required by Microsoft business unit.
Communicate and collaborate with cross-group peers and Microsoft resources both proactively and reactively in order to identify and leverage the right resources to arrive at solutions to tough and hot problems.
Produce quality documentation and share with the appropriate team members and tech lead as appropriate.
Compliance with the service operation processes for execution excellence.
Adherence to the Microsoft Business Code of Conduct in all customer interactions and interactions with Microsoft, and strict adherence to data privacy guidelines - never putting customer PII at risk.
Kỹ năng & Chuyên môn
Have at least 1-year working experience in customer-facing roles.
Excellent spoken English is a must.
Passion in technical support roles.
Customer-centric mindset.
Quick adaptability to changes and strong self-study.
Good understanding of computer systems, mobile devices and other tech products.
Ability to provide step-by-step technical help, both written and verbal
Phúc lợi dành cho bạn
Performance Bonus
Social and Health insurance follow Vietnamese Law
Young & Dynamic Working Environment
International Culture
24/7 Insurance for Night-shift
Annual Health Check-up
Thông tin chung
- Ngày hết hạn: 14/04/2024
- Thu nhập: Thỏa thuận
We are iTechwx, established in mid-2022, with 700 employees across 4 offices in Ho Chi Minh City and Ha Noi City. iTechwx dedicates the One-Stop Digital Transformation Service to our customers. Renowned for delivering premium IT outsourcing services exclusively tailored for Microsoft clients for 4 products: Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows Commercial, Microsoft Office 365.
Our culture is built on the pillars of accountability, passion, and professionalism. With these...
Quy mô công ty
Từ 501 - 1000 nhân viên
Các thông tin được cung cấp chỉ nhằm mục đích cho người dùng tham khảo, JobOKO không đại diện và không có sự liên quan tới doanh nghiệp công ty tnhh itechwx trong các hoạt động tuyển dụng. Các thông tin bản quyền, nhãn hiệu hoặc bất kỳ quyền sở hữu trí tuệ nào liên quan đến nội dung, thương hiệu hay hình ảnh doanh nghiệp này không thuộc sở hữu của JobOKO.
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