Customer Support Intern, KMS Solutions

KMS TECHNOLOGY VIETNAM COMPANY LIMITED

Địa điểm làm việc: Hồ Chí Minh

Hết hạn: 17/06/2024

Chi tiết công việc
Giới thiệu công ty

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Mô tả công việc

Responsibilities
Handle all enquiries from clients via email, online chat and other channels.
Diagnose and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Follow standard procedures for escalating unresolved issues to the appropriate teams.
Prioritize and manage a high volume of open issues, ensuring timely resolution.
Coordinate with the development team to understand customers' issues and get them solved.

Yêu cầu

Qualifications
Fresh graduated or final year student with minimum 3-month internship commitment.
Love to work with customers and external communications
Having good Computer literacy; familiar with Google, spreadsheets, instant messaging.
Good English communication - in both writing and speaking
Target-driven, adaptable, and able to handle a fast-paced environment, multitask, and solve problems effectively.

Quyền lợi

Benefits and Perks
Thinking of joining KMS Solutions? Yes, you deserve it!
Progressive Career Development
Role-based training foundation
Active role at the global client-side
Continuous professional certification
Simple goals - achievable success
Engagement workplace
Flexi mode, modern work environment
Well-being centric
Impactful community organization
Community development activities: 1% Pledge, KMS Gives charity every quarter, blood donation, public seminars, career orientation talks,...

Thông tin chung

Ngày hết hạn: 17/06/2024
Thu nhập: Thỏa thuận

Giới thiệu công ty Xem trang công ty

KMS Technology, a global market leader in software development, testing services, and top-tier technology consulting offers an integrated suite of cutting-edge solutions that help businesses accelerate product speed-to-market without sacrificing quality. With a customer-centric approach, KMS Technology aims to fuel innovation for organizations by helping to modernize existing systems and bring new software visions to life. Based in Atlanta, GA and with award-winning offices across Vietnam, KMS Technology has a global footprint with a suite of companies targeted to serve clients in their respective regions and industries. KMS Healthcare brings next-generation technology solutions to healthcare software vendors, health plans, life sciences, and providers. KMS Solutions serves the Asia-Pacific market and focuses on banking and financial service-oriented technology solutions. All KMS companies continuously build and successfully launch their own software product companies through its internal incubator, KMS Labs.

Quy mô công ty

Từ 1000 - 5000 nhân viên

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