Customer Support Night Shift

Job Description:

• Handle a high volume of incoming calls and text messages from customers.
• Deliver accurate, detailed, and complete information in response to customer inquiries.
• Follow standard communication procedures, company policies, and service guidelines.
• Effectively manage customer complaints by providing appropriate solutions and alternatives within set timeframes; ensure proper follow-up to guarantee resolution.
• Go above and beyond to engage and satisfy customers, delivering exceptional service experiences.

Working Hours

• 9:00 PM - 6:00 AM (Night shift, Monday to Friday)

Requirements

• College degree or higher.
• Fluent in English (both written and verbal).
• At least 1 year of experience in a customer service role.
• Strong communication and interpersonal skills.
• Demonstrates honesty, integrity, and a high level of responsibility.
• Detail-oriented, proactive, and able to work under pressure.
• Strong sense of teamwork and dedication to exceeding expectations.
• Passionate about customer service and willing to work flexible shifts.

Benefits

• 15 - 18 million VND gross/month
• Free light snacks during working hours
• Company-provided working equipment
• Full participation in BHYT, BHXH, BHTN per labor regulations
• 12 days of paid annual leave
• Regular team building activities to foster a supportive workplace