Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc liên quan phía dưới
Mô tả công việc
This position is responsible for maintaining and supporting production customers. The ability to deal with day-to-day production support client issues while maintaining effective communication to provide the client with superior service.
As a Customer Support, you will:
• Provide first-level technical support to clients and trading partners via phone, email, and ticketing system
• Troubleshoot and resolve technical issues while proactively identifying problems and making recommendations regarding solutions
• Document support interactions, including troubleshooting steps and resolutions, in a clear and concise manner
• Identify issues ensuring it is properly analyzed and collaborate with internal teams for swift issue resolution
• Strictly adhere to defined procedures and processes
• Provide walk-through sessions via phone/email
• Proactively communicate with clients to provide status updates daily
• Other tasks assigned by Leader(s)/Manager(s)
Yêu cầu
• Experience in Customer Service, Technical Support, or related field preferred.
• Strong English communication skills both written and verbal; Ability to communicate thoughts and information clearly and concisely. (equivalent to TOEIC 750 or IELTS 6.5 and above)
• Must be customer-service oriented; Actively look for ways to help internal and external teams.
• Ability to work with customers, internal business unit organizations, and suppliers/trading partners with working
knowledge of general accounting practices and understanding of customer business flow.
• Must have strong attention to detail and thorough when completing tasks.
• Ability to work in a dynamic and fast-paced environment. Comfortable working individually or as part of a team.
• Working time: 5 days/week with 2 flexible days off, 40 hours/week. 10 PM - 7 PM (nightshift, on-site)
• Working on weekends and VN/US holidays are required as this product offers 24/7 service
Quyền lợi
Thưởng
13-month salary (pro-rated), annual performance bonus, salary review
Nghỉ phép có lương
Up to 17 paid leaves
Đào tạo
Professional training curriculum
Xem thêm
Thông tin khác
NGÀY ĐĂNG
25/07/2025
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng
KỸ NĂNG
Attention To Detail, Customer Service, English Communication, Problem Solving, Technical Support
LĨNH VỰC
Phần Mềm CNTT/Dịch vụ Phần mềm
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
1
QUỐC TỊCH
Người Việt Nam
Xem thêm
Thông tin chung
- Ngày hết hạn: 25/08/2025
- Thu nhập: $ 600-700 /tháng
Nơi làm việc
- Helios Building, 5th Floor, Quang Trung Software, Dist. 12, Ho Chi Minh City