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Mô tả công việc
This position is responsible for maintaining and supporting production customers. The ability to deal with day-to-day production support client issues while maintaining effective communication to provide the client with superior service.
As a Customer Support, you will:
• Provide first-level technical support to clients and trading partners via phone, email, and ticketing system
• Troubleshoot and resolve technical issues while proactively identifying problems and making recommendations regarding solutions
• Document support interactions, including troubleshooting steps and resolutions, in a clear and concise manner
• Identify issues ensuring it is properly analyzed and collaborate with internal teams for swift issue resolution
• Strictly adhere to defined procedures and processes
• Provide walk-through sessions via phone/email
• Proactively communicate with clients to provide status updates daily
• Other tasks assigned by Leader(s)/Manager(s)
Yêu cầu
• Experience in Customer Service, Technical Support, or related field preferred.
• Strong English communication skills both written and verbal; Ability to communicate thoughts and information clearly and concisely. (equivalent to TOEIC 750 or IELTS 6.5 and above)
• Must be customer-service oriented; Actively look for ways to help internal and external teams.
• Ability to work with customers, internal business unit organizations, and suppliers/trading partners with working
knowledge of general accounting practices and understanding of customer business flow.
• Must have strong attention to detail and thorough when completing tasks.
• Ability to work in a dynamic and fast-paced environment. Comfortable working individually or as part of a team.
• Working time: 5 days/week with 2 flexible days off, 40 hours/week. 10 PM - 7 PM (nightshift, on-site)
• Working on weekends and VN/US holidays are required as this product offers 24/7 service
Quyền lợi
Thưởng
13-month salary (pro-rated), annual performance bonus, salary review
Nghỉ phép có lương
Up to 17 paid leaves
Đào tạo
Professional training curriculum
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Thông tin khác
NGÀY ĐĂNG
25/07/2025
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng
KỸ NĂNG
Attention To Detail, Customer Service, English Communication, Problem Solving, Technical Support
LĨNH VỰC
Phần Mềm CNTT/Dịch vụ Phần mềm
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
1
QUỐC TỊCH
Người Việt Nam
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Thông tin chung
- Ngày hết hạn: 25/08/2025
- Thu nhập: $ 600-700 /tháng
Nơi làm việc
- Helios Building, 5th Floor, Quang Trung Software, Dist. 12, Ho Chi Minh City
