Customer Support OfficerWall Street English

Customer support
Manage large amounts of inbound and outbound calls in a timely manner of VIP Flexi center's students.
Ensure your students are happy when they make inquiries
Responding to inquiries by assisting customers through phone calls, emails, and chats.
Follow communication "scripts" when handling different topics
Addressing customer grievances and concerns related to Flexi courses' technical promptly and effectively.
Maintaining records of customer interactions and transactions with accuracy.
Collaborating with other departments to provide solutions related to Flexi courses' technical for customers
Identifying and escalating issues that require additional attention.
Following up with customers to ensure satisfaction and resolving any remaining issues.
Staying up-to-date on company products, policies, and procedures.
Providing feedback to management on customer trends and issues.
Inputting follow up comments related to students on Core Course Dashboard
Sending updates related to the Flexi course technical requirements from Wall Street International.
Booking & Schedule Optimization
Work closely with Coaches in other centers to book all classes and appointments for your assigned students if they buy Flexi Social club.
Make sure the students attend classes by following country standard procedure
General Admin
Receive, deliver and manage materials such as gifts, books, stock etc. at the center
Order, receive and manage general purchases for the center such as refreshments, stationery etc.
Timesheet checking and submit to C&B for Sales team in center.
Receiving, sorting, distributing and dispatching daily mail