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Customer Support Representatives
Công Ty Cổ Phần Phần Mền CyberĐịa điểm làm việc: Hà Nội
Hết hạn: 14/07/2024
- Chi tiết công việc
- Giới thiệu công ty
Mức lương: Đến 20 triệu VNĐ
Loại hình: Toàn thời gian
Chức vụ: Nhân viên
Kinh nghiệm: 0,5 năm
Mô tả công việc
Answering questions about features, documenting any technical issues, and passing them on to the product team.
Creating support tickets for the team.
Clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintaining a positive, empathetic, and professional attitude toward customers always.
Responding promptly to customer inquiries.
Communicating with customers through various channels such as phone, email, social media, or ticket system.
Collecting customer information and analyzing customer needs to get insights into current/ future products or services.
Ensure customer satisfaction and provide professional customer support.
Build and maintain strong, long-lasting client relationships.
Develop trusted advisor relationships with key customers.
Creating support tickets for the team.
Clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintaining a positive, empathetic, and professional attitude toward customers always.
Responding promptly to customer inquiries.
Communicating with customers through various channels such as phone, email, social media, or ticket system.
Collecting customer information and analyzing customer needs to get insights into current/ future products or services.
Ensure customer satisfaction and provide professional customer support.
Build and maintain strong, long-lasting client relationships.
Develop trusted advisor relationships with key customers.
Yêu cầu công việc
At least6 months experience.
Good English for Writing, Reading, Listening, and Speaking (IELTS, TOEIC level equivalent to5.5 or higher).
Proficient typist and easily adapt to new software applications.
Great attention to detail and accuracy.
Self-motivated individual who enjoys winning as a team.
Optimistic, enthusiastic, and people-centric focus.
Great problem-solving skills and ability to collaborate.
Prefer to have experience Customer support in tech Company.
Good English for Writing, Reading, Listening, and Speaking (IELTS, TOEIC level equivalent to5.5 or higher).
Proficient typist and easily adapt to new software applications.
Great attention to detail and accuracy.
Self-motivated individual who enjoys winning as a team.
Optimistic, enthusiastic, and people-centric focus.
Great problem-solving skills and ability to collaborate.
Prefer to have experience Customer support in tech Company.
Quyền lợi được hưởng
You will get:
Salary according to ability (Salary up to 10 Net + Review bonus, income up to 15 mil).
13 months salary, Holiday bonus, Tet bonus.
Bao Viet Heath Insurance.
Participate in internal training programs to the improve capacity at the company.
Recommended courses to improve self-knowledge, the company has financial support.
The young working environment is suitable for those who love technology, like challenges at work, always learning and developing themselves and especially many opportunities for advancement.
Working from Monday - Friday, 8 AM- 5 PM; no OT.
Besides:
Review salary 2 times a year.
Holiday travel, Teambuilding 3-4 times/year.
Participating in Social Insurance following the provisions of the Law.
Annual health check.
12 -15 days full paid leave/year.
Salary according to ability (Salary up to 10 Net + Review bonus, income up to 15 mil).
13 months salary, Holiday bonus, Tet bonus.
Bao Viet Heath Insurance.
Participate in internal training programs to the improve capacity at the company.
Recommended courses to improve self-knowledge, the company has financial support.
The young working environment is suitable for those who love technology, like challenges at work, always learning and developing themselves and especially many opportunities for advancement.
Working from Monday - Friday, 8 AM- 5 PM; no OT.
Besides:
Review salary 2 times a year.
Holiday travel, Teambuilding 3-4 times/year.
Participating in Social Insurance following the provisions of the Law.
Annual health check.
12 -15 days full paid leave/year.
Nộp hồ sơ liên hệ
Công Ty Cổ Phần Phần Mền Cyber
Giới thiệu công ty
Xem trang công ty
Tên quốc tế CYBER SOFTWARE JOINT STOCK COMPANY
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Ngoài ra DƯƠNG...
Tên viết tắt CYBER SOFTWARE JSC
Mã số thuế [protected info]
Địa chỉ Số 3, Ngõ 175/55 Lạc Long Quân, Phường Nghĩa Đô, Quận Cầu Giấy, Thành phố Hà Nội, Việt Nam
Người đại diện DƯƠNG TIẾN DŨNG ( sinh năm 1983 - Thái Nguyên) Ẩn thông tin
Ngoài ra DƯƠNG...
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