Customer Support Specialist, Apollo

KMS TECHNOLOGY VIETNAM COMPANY LIMITED

Địa điểm làm việc: Hồ Chí Minh

Hết hạn: 23/01/2022

Chi tiết công việc
Giới thiệu công ty

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Mô tả công việc

Responsibilities
Join our team to build a premier e-commerce & fintech platform to empower the trendy quality lifestyle for Gen Z in Vietnam. Our company is the newest company started from KMS Labs, led by the industry veterans who built and scaled various businesses in the past two decades.
We are looking for a Customer Support Specialist to take part in supporting our million users throughout their personalized and joyful shopping experience through our platform.
Give live support to the users to use our platform (mobile app & web) to shop, follow through the purchase orders and payments
Handle refunds/returns tracking & support process (if arise) and complains from the customers
Bring the voice of our customers back to the product/engineering team to further improve the customer journey
Maintain the latest inventory status and be the guardian for high quality products and brands

Yêu cầu

Qualifications
A minimum of 1 year working as customer service supporting customers live (voice channel or in person is preferred)
High emotional intelligence and strong empathy for customers
Ability to handle multiple cases in parallel with positive attitude even when dealing with unreasonable customers
Ability to learn and adapt quickly with new standard operating procedures
Experience & a strong taste in fashion and lifestyle is a big plus
Local Vietnamese (due to culture understanding requirements) with basic English skills

Quyền lợi

Benefits and Perks
Perks you Enjoy
Highly competitive salary and benefits
Work with a highly talented team in one of the best places to work in Vietnam
Modern office in HCMC; premium healthcare insurance for you and your family; annual company trip and year-end party; many fitness/sport programs and team building events; in-house entertainment facilities, snacks and beverages.
And much more, join us to build high-impact global products from Vietnam!

Thông tin chung

Ngày hết hạn: 23/01/2022
Thu nhập: Thỏa thuận

Giới thiệu công ty Xem trang công ty

KMS Technology, a global market leader in software development, testing services, and top-tier technology consulting offers an integrated suite of cutting-edge solutions that help businesses accelerate product speed-to-market without sacrificing quality. With a customer-centric approach, KMS Technology aims to fuel innovation for organizations by helping to modernize existing systems and bring new software visions to life. Based in Atlanta, GA and with award-winning offices across Vietnam, KMS Technology has a global footprint with a suite of companies targeted to serve clients in their respective regions and industries. KMS Healthcare brings next-generation technology solutions to healthcare software vendors, health plans, life sciences, and providers. KMS Solutions serves the Asia-Pacific market and focuses on banking and financial service-oriented technology solutions. All KMS companies continuously build and successfully launch their own software product companies through its internal incubator, KMS Labs.

Quy mô công ty

Từ 1000 - 5000 nhân viên

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