Customer Support Specialist (US company)

Mô tả Công việc
Essential Functions/Responsibilities:
Support requests for Sales
Support tasks such as MOQ override, No Charge Orders, Miscellaneous Billings, new customer set-ups, FSE linking responsibilities, Credit Hold, etc
Complete mainstream pricing requests related to quote renewals, pricing and delivery, and spreadsheet pricing.
Provide accurate information about products, services, and company policies.
Fulfill all daily customer requests via the main phone rotation, chats, and eTickets including, but not limited to, new customer purchase orders, expedite needs, order maintenance, account setup, and general frequently asked questions
Resolve customer issues, complaints, and concerns efficiently and effectively
Coordinates expedite requests between the customer and Samtec via email or the website.
Collaborate with other departments to resolve complex customer issues.
Assist as Backup for Communications staff when needed
Review customer setups daily, researching customer website information to verify customer data, and ensure that accurate and complete account information has been entered.
Perform routine maintenance on customer accounts, including but not limited to, company name, physical address, and customer specific flags
Fulfill requests for new customer samples and purchase orders via customer portals, EDI, order entry queue, and the website
Review customer purchase orders for special instructions and quality requirements, coordinating with the compliance team as needed.
Process and maintain customer change order request
"The responsibilities as defined are intended to serve as a general guideline for this position. Associates may be asked to perform additional tasks depending on strengths and capabilities"