Customer Support Tiếng Nhật (T2-T6)
Công ty TNHH ELSA VIỆT NAM
- Chi tiết công việc
- Giới thiệu công ty
Mô tả công việc
B2C and B2B support
Analyse and troubleshoot technical issues reported from global users
Research and identify solutions, provide prompt and accurate feedback to customers
Guide users through a series of actions via phone, email or chat, to ensure that all their problems have been resolved
Report any unresolved issues to the person in charge of the Product or Engineering team accordingly
Ensure all issues are properly logged
Collect user's feedback, propose initiatives for continuous improvement of the agental support process, and provide useful insights for product development
Prepare accurate and timely reports regarding customer complaints/ bug reports/ content errors and Take Appropriate Action.
2. Partnership support (15%) - 2nd priority
Affiliate support
Partnership support: Handle inquiries and requests from global partners to ensure satisfaction and seamless experience with our product.
3. Operation optimizer (Flexible 15%) - 3rd priority
Documenting every interaction between customers and support team (FAQs), keep the knowledge base to be updated for both internal and external usage.
Ad Hoc tasks assigned by manager to balance working capacity
Yêu cầu công việc
Proficient in using common computer/technology applications
Have a flexible, resilient, and positive can-do attitude, have initiative, and be proactive in problem-solving beyond the call of duty
Meticulous, excellent organizational skills, customer-oriented with an ability to prioritize important projects and handle high pressure
Understanding Japanese culture and excellent in written/verbal Japanese communication (N2 or N1 degree)
Having intermediate level of using English in 4 skills (Read, Write, Speak and Listening)
Quyền lợi được hưởng
Flexible working hour (Mon-Fri 9AM - 6PM), hybrid working
Up to 16 days Annual leave, 1 Birthday leave, 1 Christmas leave
Premium health insurance and annual health check-up to keep you in top shape
Full social insurance
Free ELSA Premium courses to polish your language skills
Sponsorship for online or external courses - learn and grow on us!
Annual company trips and monthly happy hours - work hard, play hard!
Experience the true spirit of a fast growing and well funded Silicon Valley startup
Opportunities to grow professionally and play a critical role to shape the next stage of our company's growth
Opportunity to create an impact on the lives of 1.5 billion language learners around the world
Thông tin chung
- Mức lương: 14 triệu - 17 triệu VND
Cách thức ứng tuyển
Công ty ELSA là một nhân tố tiềm năng trong cộng đồng khởi nghiệp, được thành lập tại San Francisco với văn phòng kỹ thuật tại Lisbon. Tầm nhìn của chúng tôi là giúp mọi người sử dụng ngoại ngữ với đủ sự tự tin, từ đó có được cuộc sống tốt đẹp hơn và nắm bắt nhiều cơ hội nghề nghiệp.
ELSA (English Language Speech Assistant) is a startup founded in 2015 by Stanford alum Ms. Vu Van, and Dr. Xavier Anguera, a veteran in speech recognition and AI. ELSA's app, which is called ELSA Speak, listens to the way language learners pronounce words, sentences or conversations to pinpoint exact errors and provide real-time, accurate feedback on their pronunciation mistakes with specific suggestions on how to improve. The company built its own proprietary speech technology using deep learning and A.I. to detect people's pronunciation mistakes with 95%+ accuracy. Based in San Francisco, ELSA has raised $27 million in capital and is backed by leading VCs in Silicon Valley, Southeast Asia and Japan. ELSA Speak is available for iOS and Android and is used by more than 22 million users in over 101 countries. The company has offices in Portugal, Vietnam, India, Indonesia and Japan. ELSA has been recognized as Top 5 Best Artificial Intelligence Apps (by Research Sniper); and Top 4 Companies Using AI To Transform The World (by Forbes).
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