Customs and Trade Compliance Manager (CDZ Manager) - District 9

1. Job Purposes:
• Manage dedicated in researching regulations and implementing necessary changes/actions to comply
• Develop Customs solutions, sell packages to broaden customer portfolio, customer pipeline
• Manage Hyper-care for new onboard customers
• Develop internal Customs training to enhance internal expertise
• In charge of Customs market research
2. Main Accountabilities:
• Act as the subject matter expert in Customs regulations and trade compliance
• Conduct research on Customs brokerage and transportation to stay updated on industry trends and regulations
• Perform legal and risk assessments to ensure compliance with all regulations
• Develop Customs solutions to streamline operations and optimize compliance
• Enhance internal procedures and control methods to maintain compliance standards
• Conduct internal Customs training in collaboration with the Customs expert group
• Collaborate with solution and operational teams to drive supplier performance
• Provide support to sales and key account managers in customer meetings and projects
• Assist the Operations team in customer onboarding and hypercare
• Participate in or lead continuous improvement projects
• Set operational strategy for the assigned area of responsibility
3. People Management:
• Develop a team spirit & experience sharing
• Develop self-learning and regulation research for the team
• Identify training needs and opportunities to develop a highly skilled functional department
4. Working Location:
• Main location: Saigon High-tech Park, Tan Phu Ward, Thu Duc City, HCMC
• Ad-hoc location: Etown 2 Building, No. 364 Cong Hoa Street, Ward 13, Tan Binh District, HCMC