D2C Customer Experience Specialist (Online to Offline)- Hanoi

Samsung Vina Electronics (Savina-S) (Mới)

Địa điểm làm việc: Hà Nội

Hết hạn: 24/07/2024

Chi tiết công việc
Giới thiệu công ty

Mức lương: Thỏa thuận

Loại hình: Toàn thời gian

Chức vụ: Quản lý

communication

Mô tả công việc

Position Summary
To supervise and manage O2O Sales of the Samsung West Lake Premium Store in order to maximize customer satisfaction to achieve sales targets.
Role And Responsibilities
[O2O Customer Engagement]
Prepare for items assigned to be picked up and accurately handover to customers
Guide customer to pick up based on preparation status and policies
Address customer inquiries related to O2O services(BOPIS, BORIS, EA, etc.)
[O2O Calendar Mgt.]
Manages and monitors O2O service calendar (check and manage daily inquiries, changes to product pick-up locations, item exchange, etc.)
[On/Off-line Return & Replacement]
Monitor incoming instore return requests through the system and process the procedure after inspecting the product and check policies for eligibility
Engage with customers intending to return the product and process the return procedure after inspecting the product and check policies for eligibility

Yêu cầu công việc

- Bachelor's degree of marketing /business administration or equivalent.
- 2+ years relevant work experience in sales and customer experience/Customer Service Management for Well-known companies in Retail/Fashion/Cosmetics/Hospitality... Preferable omni-channel experience.
- Independent, self-motivated with excellent interpersonal and communication skills.
- Good analytical skills and high adaptability in a fast-moving environment.
- Excellent English skills
- Willing to work in shifts (Morning: 8:00 AM- 3:30PM & Afternoon: 2:30 PM - 10 PM and 6days /week )
Knowledge:
•O2O service and process understanding
•Product and service knowledge
•Retail and O2O service experiences
Skills
•Efficiently communicate and collaborate with multiple teams simultaneously
•Coordination, management skills to understand and operate the entire process
•Ability to quickly resolve issues that arise in the process
Attitude:
•Customer satisfaction as the top priority attitude
•Pursuing accuracy & precision for positive O2O experience
•Learning agility on O2O service and technology

Quyền lợi được hưởng

Thưởng
13th month salary + Performance Bonus
Chăm sóc sức khoẻ
Health Care Insurance for Individual & Dependant

Thông tin khác

NGÀY ĐĂNG
24/06/2024
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Bán Lẻ/Tiêu Dùng > Quản Lý Cửa Hàng
KỸ NĂNG
Customer Service, Online Sales, Operation
LĨNH VỰC
Điện/Điện tử
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
2
QUỐC TỊCH
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Nộp hồ sơ liên hệ

Samsung Vina Electronics (Savina-S) (Mới)

Thông tin chung

Mức lương: Thỏa thuận

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Hạn nộp: 24/07/2024

Giới thiệu công ty Xem trang công ty

SAMSUNG VINA ELECTRONICS 25th Floor, Bitexco Financial Tower, 02 Hai Trieu Street, Ben Nghe Ward, District 1, HCMC, Vietnam The Samsung Group is a multinational corporation headquartered in Samsung Town, Seoul, South Korea. It is the world's largest conglomerate by revenue with annual revenues of...

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