Data & AI Automation Intern (Customer Care Center)

Top 3 reasons to join us
Competitive salary, bonus, review salary/year
Social insurance based on 100% salary
Modern technology mindset
Job description
OVERVIEW
We are looking for a tech-savvy Intern to act as a bridge between the Customer Care Center (CCC) and Product/IT teams. This role focuses on applying AI solutions, workflow automation, and building internal tools to enhance operational efficiency, improve SLA performance, and enable data-driven decision-making.
RESPONSIBILITIES
1. AI & Workflow Automation
Assist in building and optimizing automated workflows for CCC using tools such as n8n, AI, and chatbots
Apply AI/chatbot solutions to improve customer service processes and operational efficiency
2. Data & Dashboard
Collect, consolidate, and clean data from multiple sources (CRM, Customer Service, Sales)
Develop and maintain operational dashboards (SLA, ticket volume, CSAT, productivity metrics)
3. CRM & Internal Tools
Support CRM workflow optimization and enhancements
Design and develop simple internal tools (dashboards, monitoring tools, mini CRM systems)
Create wireframes or prototypes using tools like Figma
4. Business - Tech Coordination
Translate business requirements from CCC into data logic, workflows, and functional specifications
Coordinate with Product/IT teams during implementation, testing, and optimization
Your skills and experience
3rd/4th-year students or fresh graduates in IT, Data, Business, or related fields
Basic knowledge of data handling (Excel, SQL, or BI tools)
Familiarity with automation tools (e.g., n8n) or willingness to learn
Interest in AI, chatbots, and automation technologies
Strong logical thinking and problem-solving skills
Good communication skills, able to work with both business and technical teams
English: Intermediate (reading and basic communication)
Why you'll love working here
Full-time internship allowance: 2.000.000 VND/month and parking fee support: 400.000 VND/month.
Support for internship certification stamping (if required).
Opportunity to join team-building activities, internal events, and other company recreational activities.
Dynamic and professional working environment.