Deputy Manager Support Center

Ngân hàng TNHH MTV CIMB Việt Nam

Địa điểm làm việc: Hồ Chí Minh

Hết hạn: 04/08/2024

Chi tiết công việc
Giới thiệu công ty

Mức lương: Thỏa thuận

Loại hình: Toàn thời gian

Chức vụ: Nhân viên

Kinh nghiệm: 2 - 3 năm

giáo dục banking

Mô tả công việc

• Reporting directly to Support Center Manager of Support Centre performance
• Supporting Manager to monitor and manage team performance, to do engagement activities and events
• Supporting agent in handling serious complaint or any adhoc cases.
• Acts as back up manager while manager is out, providing relief assignments as required.
• Work closely with Digital Project team to provide requirements on Support Center digitalization/ execute testing/ understand new products/processes
• Manage day-to-day business issues in Support Center and liaise with customers where appropriate to ensure customer issues are properly resolved and customer satisfaction.
• Ensure all operation tasks of Support Center such as training and coaching for all agents, enhancing employee engagement, ensuring call service and system running smoothly
• Planning and arranging resources for every working shift to meet the requirements of customers and the KPI
• Preparing reports for upper management levels
• Supporting new joiners as mentor/buddy/trainer.
• Adapt to changing in system/service and keep all team members informed of changes in policies, procedures, and product update as well as customer campaigns.
• Undertake call-sampling check and call quality coaching of support center agents.
• Work with relevant stakeholders for Support Center related issues
• Perform all administrative job and follow up action required related to pending cases

Yêu cầu công việc

• Degree in Banking/Finance/Business
• Approximately 2-3 years of relevant experiences with Support Center/Contact Center and team management
• Experience in managing Training QA, handling complaint is required to be successful in this role
• A careful and hard working person displays patience and empathy.
• A highly organized and hard-working individual.
• Open mind and easily to connect with colleagues
• A knowledge expert to teach/mentor others.

Quyền lợi được hưởng

- Attractive income and annual salary increase consideration
- 13rd Salary Payment, performance bonus
- 15 days annual leave, private Medical Insurance for self and dependents
- Professional international working environment
- Fully enjoy the regimes and polices of leave and salary according to the labor law

Nộp hồ sơ liên hệ

Ngân hàng TNHH MTV CIMB Việt Nam

Thông tin chung

Mức lương: Thỏa thuận

Cách thức ứng tuyển

Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:

Hạn nộp: 04/08/2024

Giới thiệu công ty Xem trang công ty

CIMB Group is a leading ASEAN universal bank, one of Asia's largest investment banks, and one of the world's largest Islamic banks. Headquartered in Kuala Lumpur, Malaysia, we offer Consumer Banking, Commercial Banking, Wholesale Banking, Islamic Banking, and Asset Management products and services. As the fifth largest banking group in ASEAN, we have over 40,000 staff in 17 locations across ASEAN, Asia, and beyond. Our accelerated expansion in recent years has transformed us into a universal bank with a global network. If you aspire to be part of a highly regarded organization, where prospects are boundless, CIMB is the perfect partner to realize your dreams. CIMB is a fast-growing universal bank, offering you a wide range of career opportunities and a truly regional and collaborative work experience. Our people work together across borders and departments and they come from a wide range of cultural and educational backgrounds. The different perspectives they bring make CIMB a remarkably interesting and stimulating place to work.
At CIMB, we believe in: E-nabling you to develop your talent and reach your potential P-assion to pursue excellence in all that we do I-ntegrity and Accountability C-ollaboration for our collective success C-ustomer Centricity
We want to be the best place for the best talent. By empowering and encouraging each other, we believe that we are on the right path towards creating a positive and thriving work environment. We go the extra mile, take ownership and do the right thing to make it efficient, easy, and fair for our customers.

CIMB Group is a leading ASEAN universal bank, one of Asia's largest investment banks and one of the world's largest Islamic banks. Headquartered in Kuala Lumpur, Malaysia, we offer Consumer Banking, Commercial Banking, Wholesale Banking, Islamic Banking and Asset Management products and services....

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