Điều phối viên (Student - Teacher Liaison)

ABOUT THE COMPANY
Welcome to Ni Hao Ma - Mandarin Learning Lab (NHM VIET NAM), an international EdTech company dedicated to delivering a world-class Mandarin learning experience to all learners. Our mission is to empower learners to explore, engage in, and excel in the language and culture anytime, anywhere.At NHM VIET NAM, we envision becoming a top-of-mind Mandarin learning community where learners of all levels can connect, support, and inspire each other. Our core values include joyful and shared experiences, modern and trendy Mandarin, a trusted environment, and thoughtful service.
With NHM VIET NAM, expecting uniqueness and enriching learning experiences sets us apart from others. You love to work in an international and professional environment with dynamic colleagues? Join us on this exciting journey!
KEY RESPONSIBILITIES:
1.Student & Parent Communication:
Maintain regular and proactive communication with students and parents regarding attendance, learning progress, academic feedback, and class arrangements.
Respond to inquiries, follow up on concerns, and coordinate with teachers to provide appropriate student support.
Report unresolved concerns, complaints, or student-related issues to the Senior STL.
2.Student Data & OOOLAB Management
Maintain accurate and up-to-date student records on OOOLAB, including attendance, student status, class information, remaining lesson credits, and learning feedback.
Promptly update records whenever changes occur and regularly verify data accuracy against actual class operations.
Report data discrepancies or system issues to the Senior STL.
3.Class & Attendance Management
Maintain accurate class schedules, student and teacher assignments, and lesson information.
Monitor attendance, follow up on absences, and coordinate make-up classes or schedule changes with relevant parties.
Promptly report recurring absences, scheduling conflicts, or class operation issues to the Senior STL.
4.Academic Support & Student Feedback
Collect and follow up on teacher feedback regarding student performance, engagement, and learning progress.
Proactively communicate learning updates to parents and coordinate appropriate follow-up actions with teachers.
Record feedback and report academic concerns or potential student retention risks to the Senior STL.
5.Student Retention & Re-enrollment
Manage the re-enrollment process for assigned students, including monitoring remaining lesson credits and course completion dates, consulting parents on suitable follow-up courses, following up on renewals, and confirming payment.
Proactively communicate with parents to address concerns that may affect student retention and re-enrollment.
Monitor pending renewals and at-risk students, and report progress, non-renewal reasons, and cases requiring further support to the Senior STL.
6.Coordination, Reporting & Events
Coordinate with teachers, parents, and relevant teams to ensure smooth daily operations.
Promptly report issues to the Senior STL with relevant details, actions taken, and follow-up status. Continue following up on assigned actions until the issue is resolved or formally handed over.
Assist in academic events, workshops, and cultural activities to enhance student engagement.
QUALIFICATIONS AND EDUCATION REQUIREMENTS:
Good communication skills and confidence in communicating with parents, students, and teachers, including handling questions and concerns professionally.
Detail-oriented and responsible, especially in managing attendance records, class information, and other student-related data.
Well-organized, able to manage multiple tasks, follow up systematically, and meet deadlines.
Proactive and solution-oriented, with the ability to identify issues, clarify information, and suggest practical next steps rather than simply reporting problems.
Willing to learn, receptive to feedback, and able to follow established procedures and work collaboratively with the team.
Good command of English for daily work communication. Mandarin proficiency is an advantage.
Previous experience in customer service, education operations, student support, or administrative coordination is an advantage but not required.
WORKING TIME:
12.30 - 8.30pm from Monday to Thursday, 9.00 -6.00pm on Friday and 8.30-5.30pm on Saturday
SALARY:
base salary and incentives for Reenrollment
LOCATION:
218 Nguyen Van Huong, An Khanh Ward, HCMC
HOW TO APPLY?
Send your CV or resume to email: [protected info] with title [Nihaoma] - Position - Full name. For further information about Ni Hao Ma - Mandarin LearningLab, please kindly contact us through our website or fanpage if you have any questions.