Digital Service Consultant

Job Purpose:
Ricoh is seeking a Solution Consultant to join its Digital Services team. In this role, you will act as a key bridge between business requirements and technical execution, acting as a technology solution architect to translate complex business requirements into practical, operational systems for enterprise clients.
This position requires a balanced skill set, allocating approximately 40% of your focus to business consulting, presales, and business analysis (BA), and 60% to hands-on solution implementation, with a primary focus on the Microsoft Power Platform & No-Code ECM
Duties and Responsibilities:
Business Consulting & Pre-sales Analysis (50%)
Process Analysis: Collaborate with clients to gather requirements, analyze existing business workflows, and identify optimal areas for digital transformation and automation.
Solution Design: Design effective app architectures and automated workflows using Microsoft Power Platform components to meet specific client needs.
Presales Support: Assist the team in demonstrating platform capabilities, rapidly building Proof of Concepts (PoCs) using Power Apps/Power Automate, and addressing client business inquiries
System Deployment & Implementation (50%)
Workflow Development: Design business and system workflows. Utilize Power Automate or ECM Platform to implement business process flows.
System Configuration: Set up environments, manage data structures, and ensure strict adherence to the Technical Design Document. Optimize processing logic to ensure smooth, accurate, and efficient system operation.
Integration & Scripting: Perform integration of the Microsoft Power Platform or ECM Platform with third-party systems (ERP, CRM, etc.) via iPaaS Connectors, REST API, and Webhooks. Write utility scripts (e.g., XML, JSON) for data processing or feature extension as required.
Quality Assurance & Technical Support: Conduct System Tests before handover and thoroughly resolve technical issues during the implementation phase (UAT) and live operations (Go-live).
Requirements
1. Education & Experience
• Bachelor's/associate's degree in IT, Management Information Systems, or Electronics and Telecommunications.
1-3 years of experience in software or system implementation.
2. Core Skills (Consulting & Technical)
Microsoft Power Platform: Proven hands-on experience in building business solutions using MS Power Apps and Power Automate. Familiarity with Microsoft 3. Dataverse and SharePoint Online.
Business Analysis: Strong understanding of business process analysis, requirement gathering, and translating user needs into technical specifications.
System Implementation: Solid foundational knowledge and understanding of how software systems are deployed and structured in enterprise environments.
4. Soft Skills & Mindset
Problem-solving: Ability to independently analyze and resolve technical issues.
Mindset: Careful, meticulous, process-compliant, and highly responsible for the delivered product.
Language: Good English reading and comprehension skills for technical documentation (Good verbal communication is a significant advantage).
Benefits
• Work in an international, dynamic and friendly environment.
Attractive salary, performance bonus allowance package.
Insurance as Vietnam's labor code & extra accident/medical insurance.
13th-month salary, annual salary review.
Benefit in kind, company trip.
​• Opportunities:
o Professional Development: Receive systematic On-the-job training on the DocuWare platform and leading Low-code/No-code technologies.
o Career Advancement: Clear career path to become a Senior Technical Consultant or Solution Architect for high performers.
o Work Environment: Direct collaboration with a team of highly experienced specialists in an open culture that encourages learning and knowledge sharing.