Director of Spa

Company Description
Established in 2000 in Turkey, Rixos pioneers the 'ALL Inclusive, ALL Exclusive' concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.
Job Description
We are seeking a visionary and experienced Director of Spa to lead our luxurious wellness facility in the stunning island paradise of Phu Quoc, Vietnam. As the Director of Spa, you will be responsible for curating and delivering exceptional spa experiences that align with our brand's commitment to luxury and well-being.
Develop and implement a comprehensive spa strategy that aligns with our luxury brand positioning and wellness philosophy
Oversee all aspects of spa operations, including treatments, therapies, relaxation areas, and retail
Create innovative wellness experiences that reflect local Vietnamese culture and our brand's emotional well-being pillars
Lead and mentor a team of spa professionals, fostering a culture of excellence and continuous improvement
Manage the spa's financial performance, including budgeting, forecasting, and achieving revenue targets
Collaborate with marketing and sales teams to drive spa revenue through strategic promotions and partnerships
Ensure compliance with health and safety regulations, as well as our brand's quality standards
Personalise guest journeys through pre-arrival profiling, in-treatment customisation, and post-stay recommendations
Drive sustainability initiatives within the spa, promoting responsible luxury in every guest experience
Represent the spa in media opportunities, VIP briefings, and site inspections
Qualifications
Extensive experience in luxury spa management, preferably in a director-level position
Proven track record of strategic leadership and operational excellence in the spa industry
Strong financial acumen with experience in budgeting, forecasting, and revenue management
Excellent team leadership skills with the ability to motivate and develop staff
In-depth knowledge of wellness trends, therapies, and innovative spa treatments
Demonstrated ability to create and implement personalised guest experiences
Proficiency in spa management software and analytics tools
Outstanding communication and interpersonal skills, with the ability to interact effectively with guests, staff, and stakeholders
Degree in Hospitality Management, Business Administration, or a related field
Spa management certifications are highly desirable
Fluency in English; knowledge of Vietnamese or other Asian languages is an advantage
Familiarity with Vietnamese culture and hospitality standards
Proven ability to work in a multicultural environment
Strong commitment to sustainability and ethical practices in spa operations
Innovative mindset with a passion for continual improvement and industry best practices
Additional Information
What awaits you...
The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
The ability to challenge the norm and work in an environment that is both creative and rewarding.
Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
A competitive package and plenty of development opportunities.
Job-Category: Wellness & Recreation
Job Type: Permanent
Job Schedule: Full-Time