Director, Private and Priority

Job Purpose
• To identify economic segments/sub segments and responsible for customer knowledge management.
• To develop and manage customer value propositions for each targeted segments/sub-segment; participate with solution development; channel management and other related functions to ensure the designed offerings providing products, services fit with CVPs and customer needs.
• To participate with Strategy team to propose the targeted business model including Sales and Service model for Economic Segment and participate with sale and service model/standard design team to ensure the offerings can be delivered to targeted customers based on CVP
Key Accountabilities
1. Segmentation
• Identify economic segments and sub-segments
• Customer Knowledge management, including customer behavior/needs and periodically update customer knowledge through cooperating with related functions to collect, analyze customers information
• Identify group of customer knowledge to manage and give requirement to related units to collect and analyze
• Participate with Strategy team to propose the targeted business model including Sales and Service model for Economic Segment
2. Customer value proposition (CVP)
• Propose CVP with key offerings for targeted segment (5 components Product, Price, Service, Convenience, Experience)
• Manage CVPs implementation by doing periodically assessment (offering implementation, customer feedbacks, competitors) to make appropriate CVP adjustments, or enrich the knowledge of customers
• Participate in solution team/multifunctional team to design offering/solution in details, and give approval of Offering design & bundle to go to market to ensure they fit with CVP and customers'need
• Participate with sale and service model/standard design team to ensure the offerings can be delivered to targeted customers based on CVP
3. Human resource management and development within the unit
• Encourage/motivate for employees and setup working enviroment in teamwork, comfortable, creative to increase employee engagement
• Manage resources (develop manpower plans, coordinate human resources, train, develop adjacent staff, develop development roadmaps for employees, develop mechanisms for TCB Internal Document assignment, recognition and effectiveness evaluation. work results of employees ....), ensuring to maintain adequate and quality resources
• Setup KPI for all employees and tracking performance periodically
• To orient the PDP for employees, coaching/mentor and support employees to develop their career path