Disbursement & Repayment Officer

I. Job Summary:
Playing maker/checker role in daily tasks, providing an effective quantity and quality, supporting requests from internal and external customers to complete the assigned tasks and achieve the KIPs of D&R. Also giving comment(s)/ idea(s) on daily works to direct leader for process/procedure update/improvement (if any).
II. Key Roles & Responsibilities
1. Check loan agreement information
- Ensure customer signed fully on agreement
- Make sure loan agreement contents (such as customer's name, loan amount, due date, ...) are correct and matched with LMS system
- Providing a polite, professional and accurate response in accordance with agreed service standards.
2. Disburse loans in LMS
- Make disbursement on LMS with maker role
- Make sure contents (such as customer's name, loan amount, due date, ...) are correct and matched with loan agreements before disbursement.
- Meet TAT and no pending case
- Check and feedback to the requesters on time when having any related query/complaint
3. Do auto-debit registration and instruction
- Check auto-debit forms and send them to banks for registration. Inform customers/relevant teams for fail registrations
- Send orders to banks to deduct customers' account
- Check and feedback to the requesters on time when there is any related query/complaint
4. Upload repayment
- Download bank statements and upload repayments into LMS system
- Check error files to correct loan numbers for uploading.
- Upload payments on time and no pending cases
- Announce immediately to higher level when issue happens if any.
5. Handle requested email for upload pending payments, revert/correct and re-upload transactions
- Check repayment receipts and compare with bank statements to find correct payments for uploading.
- Reverse payments from loan agreements to re-upload into other loan agreements in case customers paid wrongly.
- Follow manual/guideline and meet TAT
- Check and feedback to the requesters on time when having any query/complaint
6. Refund excess money
- Check and refund money on time in case customers pay double/wrong
- Check repayment histories to find mismatch and require receipts (if any)
- Check and feedback to the requesters on time when having any query/complaint
7. Do early termination
- Do early termination on system upon customers' requirement with maker role
- Make sure FCL forms and repayments are correct and available
- Check repayment histories/narrations to find out mismatch and require receipts (if any)
- Check and feedback to the requesters when having any query/complaint
8. Other tasks
- Checker disbursement, reversal, refund and early termination (If required)
- Report daily/monthly/quarterly as requirement
- Assist Team Lead to manage Disbursement & Repayment team
- Other tasks when having assignment