Contact Center - Quality Assurance Officer - Giám Sát Chất Lượng Cuộc Gọi

Mô tả Công việc
- Listen to calls (Inbound, Outbound) to monitor the effectiveness and quality of calls
- Determine weaknesses in agent performance, materials and procedures.
- Create reports that reflect agent performance and service quality.
- Provide solutions for improving agent performance and customer satisfaction
- Other tasks assigned by Line Manager.