Mô tả công việc
- Monitor and analysis real time card transactions to detect and prevent fraudulent activities.
- Investigate suspicious transactions, reach out to customers for verification, and take necessary actions.
- Contact customers to offer card replacements or initiate dispute requests as needed.
- Review and analysis data to identify fraud trends, and collaborate with relevant departments to mitigate fraud risks.
- Perform additional tasks as assigned by the Line Manager to support fraud prevention efforts.
Yêu cầu
- Graduation: Bachelor's degree in banking/ business related field
- Working experience: At least 1 year of experience in banking environment/ fraud monitoring and detection
- Language: English from Average level
- Others:
Attention to detail to spot irregularities and potential fraud.
Problem-solving and decision-making skills to take appropriate actions in real-time.
Strong communication skills to effectively interact with customers and internal teams.
High degree of integrity, confidentiality, and professionalism
Willingness to work night shifts and flexible hours to ensure 24/7 monitoring of transactions.
Quyền lợi
Bảo hiểm
Du Lịch
Phụ cấp
Thưởng
Đào tạo
Tăng lương
Chế độ nghỉ phép
Thông tin chung