Mô tả công việc
Mô tả Công việc
• Handle inbound calls from Vietnamese and Korean customers and provide accurate, professional and timely support.
• Understand customer needs, identify issues and provide appropriate solutions in accordance with Bank's policies and procedures.
• Verify and update customer information accurately after each interaction.
• Handle customer inquiries, requests, complaints and perform outbound follow-up tasks when requiried to ensure customer satisfaction.
• Escalate complex cases promptly to Team Leader/Manager for appropriate handling instructions.
• Maintain accurate interaction records and ensure proper follow-up on outstanding cases.
• Support other operational activities or ad-hoc tasks as assigned by the Team Leader/Manager.
Yêu cầu
Yêu Cầu Công Việc
• Working Experience: From 1 year of experience in Contact Center, banking or customer service environment
• Fluent in Korean (Topik 4 or 5) with strong verbal communication skills
• Strong listening, communication, and problem-solving skills.
• Customer-oriented mindset with the ability to remain patient and professional when handling difficult situations.
• Ability to work under pressure and manage multiple customer requests effectively.
• Able to work in shifts, including weekends or public holidays, based on business requirements.
Quyền lợi
Chế độ bảo hiểm
Phụ cấp
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Nghỉ phép năm
Thông tin chung