Document Staff

Mô tả Công việc
1. Support in opening and registering service accounts for customers, and issuing invoices:
Receive and verify business/personal information of customers sent by the Sales Department via email.
Assist sales staff in checking and supplementing information when necessary to ensure the profile is complete and accurate.
Create account opening documents and payment invoices, send them to customers for confirmation signatures, and collect required documents according to internal procedures.
Coordinate with relevant departments during the onboarding process to ensure all procedures, documents, and technical matters are handled promptly and smoothly.
2. Customer account and document management:
Assist customers in editing or updating information related to their accounts.
Coordinate with departments when issues arise related to documents, paperwork, or fees associated with merchants; issue new invoices when customers purchase additional devices or services.
Proactively monitor customer accounts in the system to detect and promptly handle any issues.
Update new information related to merchants and notify relevant departments to ensure information remains consistent.