Documentation Intern/Trainee

DOCUMENTATION INTERN / TRAINEE
Location: Hoan Kiem District, Hanoi
Working hours: 8:30 AM - 5:30 PM | Mon - Fri
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6-Month Training Program
This position is part of a structured 6-month training program designed to develop practical skills in Supply Chain Management and Logistics Documentation.
Selected candidates will progress through two stages:
Stage 1 - Documentation Intern (First 3 months)
Receive hands-on training and mentorship
Support the team with basic documentation and administrative tasks
Learn company SOPs, logistics systems, and shipment documentation processes
Stage 2 - Documentation Trainee (Next 3 months)
Take on greater responsibility in shipment documentation
Work more independently under supervision from senior team members
Develop deeper knowledge of logistics operations and client documentation requirements
Candidates who successfully complete the full 6-month program may be offered a full-time official position, subject to performance and business needs.
This program is open to fresh graduates, final-year students majoring in business-related fields, as well as career changers interested in Supply Chain Management and Logistics.
Company Introduction
INTRAL ([protected info]) has been a provider of international trade and logistics management services since 1987.
Over the years, INTRAL has continued its tradition of delivering innovative and cutting-edge supply chain management, transportation, and sourcing services.
Today, businesses of all sizes depend on INTRAL's distinctive professional services and proprietary technology to manage their international supply chains, including:
Purchasing and global sourcing
Order processing
4PL and 3PL services
Freight forwarding
Warehousing and shipment tracking
Customer service and regulatory compliance
We are currently seeking a Documentation Intern / Trainee to join our Documentation Team at our Vietnam Representative Office located on Ly Nam De Street, Hoan Kiem District, Hanoi.
Responsibilities
Collaborate with the team to maximize productivity and ensure deadlines are met according to company procedures
Complete tasks delegated by the line manager
Obtain required information to generate and send documentation to clients in a timely manner according to SOP
Assist with documentation processing and monitoring to support client needs
Research and review data, identify deficiencies or errors, and correct any incompatibilities to ensure accurate documents
Monitor shipment status and take appropriate action (identify issues, interact with relevant parties, track, trace, and follow up)
Maintain files and records of import/export shipment documentation
Perform administrative tasks such as research and email communication
Maintain strict client confidentiality
Requirements
Fresh graduates, final-year students, or career changers with business-related majors
Excellent English reading and writing skills
Ability to work under pressure and meet deadlines with strong attention to detail
Ability to work independently, following instructions and standard procedures
Strong multi-tasking and problem-solving skills
Proactive attitude with willingness to improve efficiency for yourself and the team
Immediate availability is preferred
Benefits
Opportunity to work in English in a dynamic American company
Public holiday bonuses
Company outings and team events
Flexible working hours and opportunity to work from home upon approval by line manager
Monday - Friday working schedule
Friendly team atmosphere
Open office and relaxed dress code
Career growth and internal promotion opportunities
For Full-Time Employees
Candidates offered a full-time position after the program will receive:
Social Insurance, Health Insurance, and Unemployment Insurance (as required by law)
Premium health insurance
Performance bonus + 13th month salary
Allowances (Lunch, Phone, Transportation, Responsibility, etc.)
Recruitment Process
Interested applicants should submit their CV in English to INTRAL Vietnam Careers <[protected info]>, clearly indicating the position applied for in the email subject line.
Applications submitted through other channels will not be considered.
Shortlisted applicants will be asked to complete the Company Employment Application Form.
Selected candidates will be contacted for an initial phone screening.
Candidates progressing further will be invited for an in-person interview.
Prior to the interview, shortlisted candidates will be asked to complete a written assessment.
Final-round candidates will be invited to attend a final interview.
Due to the high volume of applications, only shortlisted candidates will be contacted.