Assists Manager of Domestic
Business Development with the development and implementation of short-term and long-term strategic marketing plans involving events, tournaments, promotions, entertainment and reinvestment strategies.
Helps to prepare the annual marketing plan and budget that will enhance sustainability and growth in the domestic customer base.
Works closely with department managers to develop marketing plans and strategies to grow revenue for their respective areas.
Helps to coordinate and implement strategic alliances with reputable business partners creating greater brand awareness and financial benefit to The Grand Ho Tram.
Responsible for focusing on identifying emerging trends and issues in the domestic market. Identify and prioritize opportunities as they relate to marketing activities.
Responsible for becoming the domestic market expert regarding business marketing issues and make recommendations on short and long term strategies.
Work closely with the management of Gaming Operations and Hotel Operations to maximize effectiveness of all marketing activities.
Give regular ongoing feedback to the management of Gaming Operations and Hotel Operations regarding the reactions of the customers and prospective customers across all channels.
Develops and directs the execution of strategies and programs to achieve revenue, acquisition, retention and profitability goals.
Directs database and direct response marketing including monitoring print production, mailing distribution, and redemption rates and costs.
Responsible for the analysis and evaluation of direct marketing programs and developing new strategies as needed.
Ensures all advertising and marketing communications are coordinated, support marketing plan objectives and are an effective expenditure of resources.
Assists with company activities and campaigns to promote the image and awareness of the property in the community and geographic region.
Establishes systems that would enhance operational efficiency such as SOP's, Policies & Procedure, and other area related to Casino Marketing Operations.
Routinely and periodically spot checks subordinates primary job responsibility tasks, tracking mechanisms and work to ensure compliance with SOP's and POP's.
Responsible for completing performance evaluations, training guidelines / coaching & mentoring programs along with scheduling according to appropriate standards for all areas of supervision.
Performs duties in accordance with property compliance and regulation standard
Helps direct reports achieve outlined goals and plans of action objectives by periodically meeting with and assisting staff with tasks and needs associated with the goals and objectives.
Perform additional duties and responsibilities as necessary or assigned.
Establishes and maintains effective employee working relationships
This should include leading by example in focusing targeted groups, companies, entities and agencies again in support of targeted pamphlets, flyers and other media for all events etc.
Willing and expecting to take on more responsibilities and demonstrate an attitude of doing something for an extra mile.
Bachelor's Degree preferably.
At least 5 years of Casino Marketing experience gaming industry, preferably in Asia with an established network of domestic gaming customers.
Thorough knowledge of local regulatory requirements in casino gaming industry
Experience in reviewing and developing marketing plans, marketing materials and collaterals.
Strong track record of understanding marketing dynamics and responding in a proactive manner to assure achievement of business objectives.
Experience in analyzing and marketing recommendations on gaming promotions and their profitability
Ability to create effective cross-company working relationships and execute on business plan which requires multi-division participation.
Ability to draft complex reports and material and give lengthy oral and written presentations / PPT.
Knowledge of the gaming, hotel, and entertainment industry.
Must have excellent customer service and interaction skills.
Ability to write, prepare standard reports and documents.
Strong computer skills in Microsoft Office Suite (Outlook, Publisher, Word, Excel, PowerPoint,).
Self-starter, collaborative, and highly organized, along with being an innovative problem solver and a creative marketer with a strong sense of urgency.
Ability to prioritize and process multiple complex projects and deadlines with attention to detail and organization.
Ability to creatively approach challenges and projects and to work both independently and in teams effectively for the best possible outcome.
Strong interpersonal skills, writing, speaking, organizational ability, initiative, creativity, and enthusiasm.