Mô tả công việc
- Manage the day-to-day activities of the Video Call Team, including Video call, post - check, and outbound calling activities.
- Arrange resources (people and facilities) to maximize productivity.
- Analyze call results to ensure service quality and performance.
Duties & Responsibilities
- Manage the daily activities of the Video Call Team and directly handle video calls in special cases.
- Exercise approval authority within assigned processes.
- Provide training and coaching to Video Call Agents.
- Plan and arrange resources for each working shift to meet customer requirements and the KPIs of the Video Call Team (missed call rate, waiting time, accuracy, etc.).
- Propose improvements to ensure that service standards are met.
- Prepare reports for upper management.
Yêu cầu
- Knowledge of call center performance evaluation metrics.
- Knowledge of risk identification and assessment.
- Excellent communication and interpersonal skills.
- Excellent organizational and leadership skills.
- Strong problem-solving abilities.
- Good teamwork and collaboration skills.
- Good command of English.
Experience
- Proven Experience in call center management operations, experience in phone verification, or fraud assessment in eKYC activities
- Experience in banking customer service is an advantage.
Quyền lợi
Chăm sóc sức khoẻ
Social insurance & Health care insurance
Nghỉ phép có lương
Training and Development
Thông tin khác
NGÀY ĐĂNG
23/09/2026
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Ngân Hàng & Dịch Vụ Tài Chính > Dịch Vụ Hỗ Trợ Khách Hàng
KỸ NĂNG
Communication Skills, English Language Skills, eKYC Verification
LĨNH VỰC
Ngân hàng
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Bất kỳ
SỐ NĂM KINH NGHIỆM TỐI THIỂU
Không hiển thị
QUỐC TỊCH
Không hiển thị
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