Dynamics Tech Support HN (English fluent, Open to IT Fresher, Up to 27M)

LOCATION
8th Floor, Lancaster Luminaire Building, 1152-1154 Lang Street, Lang Thuong Ward, Dong Da District, Hanoi City
Only accepting candidates based in Vietnam
RESPONSIBILITIES
Reviews issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
Resolves or escalates multiple and varied customer issues. Documents technical work and research.
Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
Uses automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools.
Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.
REQUIREMENTS
Advanced English proficiency (equivalent to IELTS 6.5 or higher)
Having a background or working experience in IT is a must
Open to IT Freshers who can work full-time in the office
Working hours: 8AM-5PM
5-day work week and 2 non-fixed days off
Includes holiday and Tet shifts as assigned, allowances provided per labor law
Any shift or schedule changes will be notified by the department head
BENEFITS
Competitive Salary
Salary at 100% during the probationary period
90% contribution of the gross salary to social insurance
An employee who works at night (10PM-6AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food allowance
20 days leave (12 days of annual leave and 8 days of sick leave)
Training will be offered
Full working equipment will be provided Annual Health Checkup
📩 Send your CV to: [protected info]
📌 Subject line: EN Tech Support - HN - [Full Name]