Mô tả công việc
* Order Processing:
- Process orders accurately and efficiently across multiple sales channels (e.g., e-commerce platforms, marketplaces).
- Ensure timely order fulfillment and delivery.
- Manage order cancellations, returns, and refunds.
- Coordinate with warehouse and logistics teams to ensure timely order fulfillment.
* Inventory Management:
- Monitor inventory levels and update inventory records accurately.
- Coordinate with suppliers and warehouse teams to ensure timely replenishment of stock.
- Identify and resolve inventory discrepancies.
* Customer Service:
- Respond to customer inquiries and resolve customer issues related to orders, shipping, and returns.
- Provide excellent customer service through various channels (e.g., email, chat, phone).
* Platform Management:
- Assist with the management of online storefronts on various e-commerce platforms (e.g., Shopee, Lazada, TikTok Shop).
- Optimize product listings, including product descriptions, images, and pricing.
- Set up promotions (price, voucher, GWP) and campaigns on e-commerce platforms.
* Data Analysis:
- Track key performance indicators (KPIs) such as order volume, sales revenue, conversion rates, and customer satisfaction.
- Analyze sales data to identify trends and opportunities for improvement.
- Prepare reports and dashboards to track e-commerce performance.
Yêu cầu
* Qualifications:
- Bachelor's degree in Business, Logistics, or a related field preferred.
- 1-2 years of experience in e-commerce operations or a related field.
- Strong analytical and problem-solving skills with the ability to analyze data and identify trends.
- Proficiency in Microsoft Excel and other data analysis tools.
- Excellent organizational and time management skills with the ability to prioritize tasks and meet deadlines.
- Strong communication and interpersonal skills with the ability to work effectively with cross-functional teams.
- Experience with e-commerce platforms (e.g., Shopee, Lazada, TikTok Shop) is a plus.
- Experience with CRM systems is a plus.
* Benefits:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Dynamic and challenging work environment.
- Be part of a growing and innovative company.
Quyền lợi
Teambuilding
Quà chúc mừng sinh nhật
Free physical examination
Participate social insurance and health insurance
Holiday subsidies or condolences for employees' birthdays, sickness and hospitalization, etc
Thông tin khác
Loại công việc
Nhân viên toàn thời gian
Cấp bậc
Trưởng nhóm / Giám sát
Học vấn
Cử nhân
Kinh nghiệm
1 - 2 năm kinh nghiệm
Giới tính
Nam / Nữ
Tuổi
Trên 25
Ngành nghề
Quảng cáo / Khuyến mãi / Đối ngoại
,
Thư ký / Hành chánh
,
Tiếp thị